CVS 2591 Farm to Market Road 423, Little Elm, TX 75068

"Nice CVS store with 24 hours open and clean environment. The pharmacy is well located and staff is courteous."

"I don't use this pharmacy but after having the same experience 4 times now, I decided to write a review. Someone really needs to take the time and train the pharmacy staff on how to manage their emotions. Yes, they are busy, yes, they get a long wait time on the phone when calling providers or health insurance, however, one must be mindful of the words they use in their place of work. No one in the pharmacy is ever happy to be there. It gives a poor impression to the public of how CVS handles its business and the type of staff they hire. If someone is unhappy being a pharmacist or pharmacy technician they should really consider changing careers. It is a job that requires patience."

"Minute clinic and pharmacy need to communicate better and be clear on what vaccines they offer. Nurse bedside manners/customer service needs huge improvement. I checked twice with the pharmacy if a vaccine was available for me. They confirmed they have it, but said it would need to be done with the minute clinic via an appointment. I book an appointment with the minute clinic and I'm told that's a "pharmacy thing. The clinic doesn't have it." Plus the nurse at the minute clinic is super rude, unwelcoming and unfriendly. Then I go back to the pharmacy for the 3rd time just to be told they do not have the vaccine for my age group. If they would only agree on what vaccine they offer, train their staff on that so they can clearly communicate to customers, I wouldn't have wasted about 4 days between confirming, booking and waiting for appointment."

"Great pharmacy and very convenient. They are always helpful and friendly to me. Great customer service. The Night Pharmacist's Mary and Lawrence are awesome. They are real friendly and very helpful. I work strange hours and very early in the morning. They always help me get my meds quick so I don't have to wait before or after I go to work."

"This is the worst experience I ever had at a CVS. My 1st time at this location looking for and OTC medication that said it was in stock. I go to the aisle and cannot find it. I go to ask pharmacy for help, they seemed to not want to do so even though there were 6 people back there, then I let the guy know what I want and he tells me go to the manager upfront and she will help me locate the item even though they are much closer to the medication and have more workers and only 1 person being helped. I go to the manager who claims her name is Brittney - she had no badge on, and then she tells me to go check 2 aisles. I check again still cant find it. Then she tells me she can't leave the front to help me because someone may steal, despite the many cameras. Then she tries to refer me back to the 6 pharmacy staff that didn't want to help me in the 1st damn place. Then she had the nerve to get an attitude because I told her this was the most unhelpful CVS I have been too. Man where the hell is good customer service these days."