SERVPRO of Helotes

"Matthew and Benjamin did an amazing job. They came in during an emergency water damage after hours wishing 1 hour. These two guys provided excellent costumer service and well mannered. Definitely recommend. Thank you so much"

"REVISED 15FEB23: No change in my assessment of the initial contact and service teams. However, their billing department is unprofessional bordering on harassment. - I received an eMailed invoice within 24hrs of work completion. On this invoice it listed, "NET 30", meaning the bill needed to be paid within 30 days of receipt. Starting 48hrs after work completion, the daily eMails and phone calls asking for payment began. In that their invoice discloses a 4% surcharge on all credit card payments and it is a NET 30 billing, it is rude, distrustful, and annoying to be hounded without granting a reasonable time for customers to arrange and enact their payments. What makes this even more deplorable is their service is disaster recovery, where frequently families have multiple unplanned fiscal burdens and are working with other vendor and wrestling with insurance companies. A little patience, grace, and added professionalism goes a long way. ORIGINAL REVIEW: Polite, professional, and rapid response to our water heater leak. Raul & Francisco were on site in less time than dispatch predicted. They explained each step, were respectful of our home, and ensured everything was in place & the next steps set up before departing."

"My insurance company referred me to Servpro after a water damage in my home. They did an amazing job. From my first call to the office to the time the job was complete the crew made me fell comfortable during the entire process. I will definitely refer you to my friends and family."

"Awesome team. Unfortunately I had to go through the experience of choosing the wrong company first, but Servpro was amazingly sympathetic to our troubles. They showed us exactly what their recommendadtions for remediation were, and even highlighted some of the good work of the previous company had done to help put us at ease. The speed at which our home was put back in order was astounding and my family is finally back to normal. Thanks SERVPRO!"

"We recently had a water line break in our home and the downstairs was flooded. Servpro Helotes arrived within an hour of notifying and immediately began clearing out furniture and flooring. They worked efficiently and within our timeframe. Our downstairs was back in order quicker than we had anticipated!!! We highly recommend them!"