Walgreens

"I would love to lower the ratings for this location to below a 0, but eh. The Walgreens pharmacist staffed on 2/12/2024 had the worst customer service during each attempt made. One can easily inquire ‘How was it so bad if you didn’t speak to anyone?’. That’s actually what made it horribly unacceptable. I would love to say this was a one off, but due to the consistent patterns today, it’s questionable. Regrettably, I am unable to share a name, but if this review is reviewed by Walgreens and/or its pharmacy, they can truly check to see who they should actively reprimand. I called a few times in the morning and few times in the evening. Typically, they would have an automated system check in every two mins to let you know where you are in queue, etc. However, on this day, 2/12/2024, the live agent kept picking up the phone every few mins and only placing it back on hold. Not a single word was communicated. You can tell when someone picks up the phone and puts it down. This happened multiple times for the agent to then pick up after an extended hold to only disconnect the call. Again, I wanted that to just be a one off situation. I called in the evening and it happened multiple times in the 7’o clock hour. I’m of age to share feedback, but this is completely unacceptable behavior and insensitive to the elders that may not be able to share their experiences in this same fashion. Walgreens pharmacy, do better and cut ties w the agent that does not actively align with your mission and values to customers’ needs."

"Pharmacy is almost always extremely rude and unprofessional. Multiple pharmacy techs appear to enjoy projecting their misery onto customers and think it's funny to be disturbingly passive-aggressive. The worst offenders are the large older woman with strawberry blonde hair and a young girl with long dark hair who is often on her phone and who likes to laugh at customers and try to age-shame them. They clearly should not be working with disabled people or the elderly. They also have extremely poor phone etiquette, as they are often snappy and don't realize we can hear them in the background talking about customers as well as their personal and work drama, of which there seems to be a lot at this location. Perhaps customers would be more patient if they weren't constantly being berated and talked down to by these people. I don't know who raised them to behave this way and I feel bad for those who have to deal with them daily."

"This Walgreens has some the worst pharmacy staff I have had the displeasure of enduring. I decided to use them since they were near by. I called to get a prescription transferred over. I spoke with three different people, was put on hold for a total of thirty minutes, and was told it would take 24 hours. I asked to speak with the manager, his name was Morris, and he asked me to spell my name. As I was spelling it he interrupted me. I asked him nicely to not do that and he yelled at me. I let him know that was not okay matching his tone, and that I was going elsewhere. Never will I go to a place that is so unprofessional and unpleasant."

"This Walgreens is great until you need the pharmacy. Absolutely avoid this place if you need your meds by a certain time. My prescription was submitted two days ago and the online status is "delayed," the pharmacy needs to verify something. Two days later it has not been updated so I call and it rings and rings and it sounds like the pharmacy answers but hangs up on me. I go there and wait another 10 minutes. I'm told my doc made an error. Ok, well, why haven't you called the doc to get it straightened out? "We can try." I'm thinking, what are you waiting for?! I ask, why don't you email me so I know what the issue is? I HATE coming here for my meds and have actually used the delivery option but it's not always free, apparently. I actually called my insurer to allow me to get a 90 day supply of one of my meds so that I don't have to deal with this every month."

"The young man working the pharmacy counter today does not know how to process prescriptions for an infant. This was particularly frustrating because he also lacks compassion, empathy and communication skills. Of course, the infant is under their parents insurance, and that could easily be shown and people should not be asked to pay more than they should for some thing because it’s quicker and easier for the cashier."