Zerorez

"The man that came, Brian, was so nice and helpful. He got out all of the Carper stains I had, understood my budget, and went above and beyond to clean and protect my floors! I am so happy with my service."

"Zerorez - Lubbock provided excellent services. Bryan, the owner, came to provide the service. He was nice and very easy to talk to and so very helpful. My carpets and area rugs look AMAZING! Will definitely be using this company again! Highly recommend!"

"I had such a great experience! Brian was so very kind, and he did an amazing job. He was very knowledgeable. I will be using Zerorez again. The carpet is so clean, no residue, no strong fragrances. Simply clean."

"Jeremy is EXCELLENT! My carpet looks brand new! It's over 5 years old, and I have two cats! He arrived early, and even though he had to wait for me to get there, he was still extremely nice and friendly. He did a wonderful job on the carpet. He didn't rush through it, and he explained a lot about the process. The carpet feels great! I told him about using a carpet rake before he came, and he told me I didn't need to do that because he has a machine that dredges the carpet before he starts to clean. That tool is amazing! He showed me what it was able to pull from my carpet, and it was mindblowing. I've had this carpet done two other times, but this was the best it's ever, ever looked, and the pricing is FANTASTIC! I used Carpet Tech before, and my carpets look a lot better and are significantly cleaner than what they did and for a little bit less. I appreciate that he didn't walk his cowboy boots all over my carpet like they did. I also appreciate that he didn't take me to the cleaner for pet treatment that was reasonable, too. They have the highest rating of clean, Platinum rating, and for good reason. Jeremy is worth every cent! Professional, efficient, and done with care. Loved it!"

"Zerorez has great customer service, however, I would not recommend their couch cleaning service. I had my sectional cleaned a couple of days before I moved, which caused me a great deal of disappointment. I paid $215 plus tax to have my couch cleaned, but when I examined the couch after it dried, I saw that it was still very dirty. Unfortunately, instead of calling to have them come back to redo the couch, we decided to go ahead and pack the coach anyway because we needed to get it in the moving truck first in order to start pack everything else. Anyway, I contacted Zerorez after I moved and told them about the issue. The rep was great and looked into different options to help. Unfortunately, I had already moved out of Lubbock and couldn't have my couch redone, and was told I wasn't eligible for a refund because I didn't give them the opportunity to come back and redo the couch. This was very annoying because the couch shouldn't have been that dirty following a cleaning anyway. The tech was great and worked really hard, I just think the technology was ineffective. Also, I guess maybe Zerorez expected me to delay an already stressful packing and moving experience in order to give them a second chance to do a job that should have already been done right the first time. Anyway, I greatly regret having my couch cleaned with the company and would not recommend this service. The pictures included are after the couch had been "cleaned" by Zerorez. Definitely not worth the money."