JOANN Fabric and Crafts

"I usually find what I am looking for here, however I find the employees to be very unfriendly. Recently I was charged more than what the sale sign said, when I questioned it the girl said that it didn’t start until the next day. She did give me the price but clearly was not happy that I asked about it. I asked about another price at the register that didn’t seem right. The girl didn’t know and said the register would do it correctly. I know there was a line and she didn’t want to take the time with me. I guess these days the register is always right. I will miss the Joann in Streamwood. It was a smaller store but employed were nice and helpful."

"I had another great experience at JoAnn Fabrics, this time at the Arlington Hts. location. I believe the employee at the cutting center was Maggie. Another employee helped me find the fabric I wanted, but I never saw her name tag. Both were personable and helpful."

"I'm definitely going to start ordering online and just pay for the shipping. I have lost many hours of my life to waiting in line to check out. 1 cashier for 25 people in line at 5pm is ridiculous, you need to hire more bodies in the store."

"I placed my order on line and received an email to pick up in store. Drove 15 miles to pick up the order. Half of my order was cancelled; I understand probably not in stock any longer. I arrived and there were 30ppl in the check out line. I waited in that line to pick up my order. Once outside the store I noticed the fabric cut was not the fabric I ordered. I went inside and again the cashier line was super long. The cutting table line was long so I looked for an employee to help me. Couldn't locate a single employee so I went to the back of the store where I saw people on the other side of the door that said employees only. I knocked and a gal came out. I told her my situation and she instructed me to go to the front of the store and stand in line again to be helped there. I told her I just stood in a line of 30 people and this was their fault. She said I needed to go there. I asked for a manager and she said she is the manager. I told her I didn't have time; I needed to pick my mother up from the hospital. She said she's sorry my mom is in the hospital but " we all have things to do" WOW the absolute worst customer service. I spend thousands of dollars a year with Joann. Now I have fabric that I didn't order. Such a shame the management team treats customers this way. Obviously she was more busy with the price cards she had in her hand than correcting an error her staff made. I'll rethink my options before coming to this location again."

"This store is a Superstore which is really very big. One of the sad things is that some employees are not so nice, they could be new because some take long time to do check out. They sometimes look like in a bad mood because of the amount of work they have. A lot of clearance items but is being over a year and they still have some of the same items and they don't go down with the price, or some of the clearance price is just like $1 off the original price. A lot of the fabric they have are beautiful, they have a huge selection which I love! I really think the store is awesome but they might need more people working there. This is my view, I'm sure the employees have their own different view of the situation there."