Troy Heating & Cooling 713 East Brentmoor Drive, Troy, IL 62294

"Called for AC service over the summer (2022). Out of everyone we called he was able to get to us the quickest. He got us up and running as quickly as possible. However, when the weather turned cold and we needed our heat it didn't work. We called him back and he did not answer or call us back. We had to call someone else out, only to find out the reason our heat didn't work was because it wasn't put back correctly. An honest mistake in my opinion. However the fact he disregarded our call cost us money that it shouldn't have. In the end a disappointing turn out."

"Hands down, great service. My home warranty company picked Troy Heating and Cooling, but they did everything they could to get my ac back up and running as fast as possible. He had to jump through some hoops with the warranty company, but kept me in the loop the entire time. Would definitely recommend their services."

"What a class act. Sparing all the details of the nightmare I delt with with 2-10 home warranty and the initial contractor they gave me, D&S HVAC, (which is why I ended up with Troy Heating and Cooling) and focusing on Ray. He was prompt (turned a 3 week ordeal into a 2 day total job- including parts being ordered etc), EASY to contact, and thorough. Until him I had to follow up with everything and to make sure things were getting done, etc. The minute Ray was contracted our job I no longer had to do that. He went above and beyond to make sure the steps that had been continuously dropped by 2-10 warranty were taken care of. New unit was installed properly right away, left things tidy, and went on his way without any reaching for compliments or thanks for all his above and beyond work. If you want someone who will truly take your situation into consideration, do a fantastic job in a timely manner, and keep you in the loop every step of the way- Ray with Troy Heating & Cooling is your guy."

"I can’t say enough about the prompt expert service Ray provided on the same day my AC went out. He was on time, efficient, and explained what he was doing. And on top of that, his pricing was extremely competitive. We will be calling on Ray again the next time our HVAC needs service or repair."

"Wow....is all I have to say, I can't even thank Ray enough for coming out the very next day after my work order was put in. My air back up and running in less then 45 minutes, he gave me tips about care of ac and answered all questions I had...very knowledgable, friendly, honest man! Would HIGHLY recommend to anyone I know. I will most definitely stick with him for years to come! So thankful!"