Sears Appliance Repair

"The tech was great! However, the first appt was before Christmas. Ordered part got it two days later. Then I get sent a reschedule with no phone call as to why, and then you guys schedule me for January 11, so almost a month without a refrigerator during the holidays was absolutely ridiculous and unbelievable. I was so disappointed in Sears. I have never been treated this badly by Sears that is why I request Sears."

"Only giving two stars because I was given the time frame of 8-5, he didn’t get there until 6:00pm. He diagnosed the problem but didn’t have the replacement on him. This was for my rental house so not only did my renters wait ALL day for him to show up, so did I. Then after all that waiting, there was no solution to the problem today. Had to pay $99 for him to tell me the whole ice maker needed to be replaced. Then he told me the cost of the replacement part and it was outrageous. The tech was friendly but he was an hour past the time frame given. I’m frustrated that we wasted a whole day waiting on someone for them to tell us he couldn’t fix it. Then had to pay a service fee. I feel like I should be reimbursed for my time. You had a time frame of 8-5, that’s ridiculous to be late."

"I would give the repair man a 5 star. However, the "service" that Sears provides is not adequate. It's just about impossible to schedule via telephone, so resorted to an online appointment. Initial appointment was to basically just verify what I had already specifically described, including the malfunctioning part number. We had to wait all day for the serviceman to show. Sears leads you to believe that parts will be on the truck. Not so. Now a second appointment had to be made. Again an 8 hour wait at home for service in another week. Then, the bill! The part listed on Sears / Kenmore website ran about $79.00. The service charged me $140.30 plus tax for the same part. DOUBLE the listed price! Then, labor was $299! That's for about 30 minutes of work. I hope to not have anymore problems with this washer, but if I do I will try to find a different, more efficient, and fairer price service repair company."

"We love our Sears Home Warranty! The repairman called when he was on his way to give us his ETA. He showed up on time and repaired my Kenmore washer. Very nice and cleaned up after he was done. We will ALWAYS keep this extended warranty!"

"Never received the part in the mail. However, American Home Shield was still charged for "labor" that never occurred. Sounds rather sketchy to me. Not sure how to rate the technician, because Dino himself was an alright dude. But sears as a whole dropped the ball, so I'm leaving fair review based on the overall performance of the service call. Do better Sears! No one should have to pay for services that were never performed, especially when the customer is unable to reach a human being for communication."