James Avery Artisan Jewelry

"Website says they close at 9pm. Get there at 8:03pm. A lady meets us at the door and says they are closed. I tried to ask if I can just pick up my daughter’s charm bracelet. She cut me off before I could get my sentence out and said very rudely no ma’am we are closed. I understand if you are closed. Even though your website says you are still open. But good customer service is not being rude to your customers."

"Great customer service and charm/bracelet looks great."

"First of all the lady in the front greeting everyone was very nice and friendly. The issue I had was the older lady who “helped” me, she did not welcome me and ask me what she could help me with she opened with “ what are we doing? What are you here for?” With a rude attitude I stood there confused and a little shocked because I could not believe she was addressing me this way however, I chose to move past it. She then pretends to not be able find my order because the whole time she kept accusing me of having a screenshot of my order confirmation (I get the text notifications). After she demanded to see my ID and then she proceeded to throw my ID back at me on the counter and not just hand it back, after I showed her the email confirmation she “magically” found my item which she then also throws the charm onto the counter and makes a sly comment about the specific charm I am buying as a gift. I asked her about a gift receipt and that annoyed her so much that she yelled at me “NO WE DO NOT DO THOSE HERE” I just walked away, I could not believe that an older lady was being this way it wasn’t like I was talking to some young teenager who could care less. I ended up calling the store to complain and got the assistant manager on the phone who was nice enough to take my complaint and apologized but if I’m being honest I don’t think anything will be done about the rude employees they have there."

"one of my daughters charms got snagged and came off the bracelet. Even tho I had the loop and the charm they made me pay to get the charm put back on then when I realized one of the charms was put on the wrong loop they also made me pay extra to move it when it was their fault"

"Only because I have to choose one star because if there was a no star option, I would give them no stars. Horrible customer service, horrible management, extremely rude people in the front desk especially the managers. It’s a shame that a place that is very clean and very nice, in a very nice area, unfortunately tainted by a lack of care to its customers. The owner should reconsider the staff working there to say the least. Just look at how they respond to its bad reviews by simply copying and pasting there response. But then again I wouldn’t expect them to care if I’m person they don’t care imagine whoever is behind the computer smh. This is not what Pasadena TX is about…."