Imperial Animal Hospital, LLC

"We transferred from another local vet due to changes in hours and ownership. Saw the reviews were very positive so took my 9 yo American Bulldog in for her check up. I was very pleased that I could make an appointment online. I got a call back from the clinic within the hour to confirm the appointment. I was given a reminder for the appointment about two days prior. I did not have to wait in the waiting room (0830 appointment time) and the staff was super pleasant. Dr. Bates took his time and listened to my concerns about my aging dog. He gave me options to help her have a better quality of life and all the prices for services were given upfront. I am very very pleased with my new vet clinic."

"I can’t tell you enough great things about this business, doctors and all supporting staff! This has been my vet for at least 15 years and have cared for all of my pets from birth to unfortunately the rainbow bridge. The pictures below are my babies that they care for now. Paris, Zero, Martini, BEBE, Lela, Batman, Stax and Tank. Martini (the one with glasses on) is my oldest baby (11 years old). Unfortunately due to something unknown, his right eye had to be removed today (2/29/2024). Dr John Bates and supporting staff have treated him with such love and care during this hard time. He a little guy (5 lbs) so I was extremely worried. As soon as I knew Dr J Bates would be doing the surgery, I knew there was no need for worries. I thank God for everyone here and the exceptional care they provide."

"We recently had to put our Bella down. It was a rough decision as we had options. The vet walked us through the pros and cons and we ultimately decided the pain she was in was hurting her. They were so caring, even say a prayer over her body. They are the best animal hospital that I have been to. Thank you for everything!"

"Specific to the grooming ONLY am I commenting here. If you have a Poodle or a Doodle - do NOT go here for grooming. They do not understand how to cut curly hair. I brought my 9-month-old Aussiedoodle in for a bath and grooming. You can see the DRASTIC and AWFUL job they did. I literally didn’t even recognize my own dog when she walked out. I was in such shock. The staff just kept making excuses. They know this is an awful job and didn’t want to admit it. My dog came out with almost no fur. They cut her whiskers and her eyelashes completely OFF and now she’s home SHIVERING because she usually has fur. Like, her fur is just fuzz. We are livid!!!!! We will never come here again for grooming. The animal hospital and the boarding are fine. This is just about the grooming."

"Imperial deserves more than 5 stars in my book. Their entire staff both on the hospital side and the Pet Lodge side combine extreme competence with incredible caring and love for the pets in their care. As evidence of what we think about them, they are located 23 miles from our house and obviously, there are lots of very good vets much closer, but Imperial has so impressed us with their consistence excellence in every respect that we have not ever considered changing. When your pet really needs to be seen urgently, they make that happen. For one example, one of our dogs developed a big lump on one of his front legs suspiciously quickly and one of the vets came in on his day off so that the lump could be removed almost immediately (turned out to be benign). Another quality we value really highly is we have boarded our dogs during travel and they post photos and the staff really cares about them and all their charges and we feel they could not possibly be in better hands. Whatever special food or need your pet has, they make that happen. They also board other animals such as rabbits and cats and with their new building on the hospital side, the Pet Lodge/grooming side has been upgraded and they have super nice facilities for boarding, but it is the attention to detail and caring of the staff that really makes the place, not the facilities which are fabulous. They are also amazing with pets that need special care to convalesce and can do "hospital-like" care after a pet has had surgery or anything major like that and requires more care than what any normal owner could provide at home. Over nearly 8 years, we have not been disappointed a single time I can remember. I feel we were fortunate to find them and our pets have all lived longer and better lives thanks to them."