Bank of America (with Drive-thru ATM)

"The amount of times I've called in the last 2 months and no one has answered. I'm just going with another bank they can't seem to help work anything."

"Worst banking institution I have ever had the unfortunate inconvenience of having accounts at. Try and call.... 16 calls later and I give up."

"I have called the office every 5 minutes for nearly an hour. NO ONE will ever answer the phone. Horrible way to run a business."

"I went to this branch to take care of some fairly simple paperwork and was sent away without help. I was told I need to call BoA, as the local branch computer system was different than the national system. What is the point in having a local branch if they can't help with a simple task? They made no offer to help me make contact with the BoA entity I needed to talk to."

"I made a several changes to my account and my account got froze. Due to the type of changes made, I had to go to an actual location and have it unlocked. Given that Bank of Americas fraud department is excellent and has helped me out tremendously in the past when I was being scammed, I couldn’t really be upset about it, as they as protecting my finances. When I attempted to go to the first location 45 min from my home, they only had 2 employees (one greeting and figuring out client needs, and the second at the teller counter). Needless to say, they didn’t have another person available to help me. I was initially a bit upset, but realized, they are only 2 people and were doing everything they could to help clients. The lady at the door offered to set me up an appointment at a location nearby, and called them to do so. In the time that I was standing in the bank, I heard so many people complaining, cussing, and being blatantly rude to these ladies for not being able to do more than what they were. But these ladies remained calm, kind, and continued to greet the next client with a smile on their face, regardless of the way people were berating them over and over for not having help. I’ve been in customer service for 25 years and like to consider myself great at it. But I don’t think I could’ve handled the situation these ladies were in with even half of the professionalism and kindness that they did. I unfortunately didn’t get their names, but it was yesterday, Friday, June 2nd. I wanted to come on here and commend these ladies for holding it together and maintaining their professionalism through what I imagine was a very rough day. Please give these ladies a raise, and at least a mani/pedi coupon."