Fountain Works

"The Fountain Works team is reliable and helpful. They did a great job completing fountain repairs at my residence and made sure I was satisfied with their work. Good people and I highly recommend them."

"We use Fountain Works at a large, mixed use property in Houston. Fountain Works has provided new pumps, multiple extensive deep cleanings, and has maintained our fountain features in a way that is shocking. The water is crystal clear, any issues are resolved exceptionally quickly with immediate responses to texts, calls and emails, and having a team of proper ENGINEERS means their ability to resolve complicated power / pump issues is unprecedented. I truly cant recommend these guys enough."

"I was looking forward to refurbishing our fountain. Unfortunately, we will have to look elsewhere. They offer estimate quotes online if you upload photos, but this is a bait and switch. They will then say that in order to provide a quote you have to pay $150 for an evaluation. They “seemed” professional so after doing research I agreed for someone to come and quote the work. I signed a contract with the date of my appointment on the agreement. Next week comes and my appointment time of 1-4pm comes around and no one ever shows up. I then call the office around 3:30 looking for an update and someone assures me that they would call me back after speaking with a technician. I never hear back. I call the office at 5pm and no answer. Then I call the next day around 11am and then again at Noon. I figured it was all a joke until I managed to receive a text message at 3pm requesting payment after trying to get a hold of anyone several times. I then call the office and someone finally answers. Apparently, you have to pay them $150 BEFORE they come out just to receive a quote for the actual work you need performed???!!! The work we need completed is roughly in the Thousands of Dollars so the actual need to prepay $150 for a QUOTE is a joke. I will not be using Fountain Works due to the unprofessionalism."

"In the last 4 months I have called them for my fountain not working. They came out and allegedly fixed it to no avail . The problem was back again . On the third time the tech Alfredo alcaron said he came out and the fountain was working perfectly. He did not come out! It was not working and I told them that! It was a lie by Alfredo. They than told me I need a deep cleaning to the tune of over $600 . I asked why I wasn’t told this before. Why did they charge me for 2 repairs when I should have had a deep cleaning. They said it was not the techs job but the offices job and they didn’t do it! So they lied and they charged me for 2 repairs and a deep cleaning. They made no offer of compensation for their repeated mistakes. Repeated lies by this company. No customer service"

"I contacted Fountain Works about a fountain I had inherited from my Mom. It was in need of repair and had turned into a mosquito breading pond. Several people had looked at it and decided they could not fix it. Jose and Rachel came out and inspired me with their confidence and professionalism. They listened to what I wanted and suggested ideas that would make the fountain even better. Kerry came out to do the work. He kept me informed through every step of the process. He also had ideas that made the repair even better then what I could have imagined. His professionalism and knowledge are an asset to the company. Because of Fountain Works a nuisance has been turned into a wonderful addition to my yard and a treasured memory of my Mom."