Sweetwater Pools, Inc 10408 Rockley Road, Houston, TX 77099

"Don’t recommend if you don’t want to wait two plus weeks for service. Sent in pics of the issue I was having 8/3, 8/8 Called to see when they were coming and they just said we’ll call you day of. 8/17 they text they’re otw and I had to cancel with them because I Contacted a different company (Chuy the Pool Guy) 8/9 and they were at my house 8/11 got the part and fixed the pump 8/13."

"My son took the lifeguarding class with Sweetwater, intending to work for his local community pool (not managed by Sweetwater) during the summer. It has been almost a month, and we still have not received his certification, despite repeated calls, and having received a mixture of excuses, blaming Red Cross, and attributing the problem to staff turnover at Sweetwater. This was supposed to be an opportunity for my son to get a summer job, and the summer is almost over. Money down the drain. I asked for a refund. We'll see how they respond, but I expect more of the same: deflecting blame and more excuses."

"Kept giving these guys multiple chances to correct their unprofessionalism and shoddy work, but they were unable to do so. They broke our hot tub. If that wasn't bad enough, the pool went from a crystal blue to a filthy green during their four months of "care." They kept promising to treat the pool with chemicals to fix the color and smell, but they were unable to do so (or they just lied and claimed they were treating it). The pool remains a stinking cesspool. They swear they've done their best, and maybe they have, but THEIR BEST ISN'T GOOD ENOUGH. These people are unprofessional, filthy, incompetent, and they should never be let near a swimming pool again. Absolutely disgraceful "service.""

"We have been with Sweetwater Pools for pool cleaning and maintenance for over 7 years and we love them! They are very knowledgeable and good at what they do. They will always diagnose and provide you with the best and least costly options. This means a lot! We had other companies where they lack repair knowledge, thus they will want to replace the entire unit instead of trying to repair and replace components whenever possible. This will save you money. They are very honest and are very transparent in their quote for repairs. The customer service is excellent, especially Diane and Dan! They will always listen to you and work with you. Best quality, low cost and excellent customer service!"

"If you are looking for a pool company to service your pool, Sweetwater Pools is the one! We have been a loyal customer for over 8yrs. The customer service we have received is beyond excellent. Primarily due to Dan, who is the residential service manager. He is the BEST! Any time I have called Dan, he has responded quickly to whatever the issue is at that time. We recently had our pool acid washed and it came out sparkling white. This process was done in an efficient time frame and we are very pleased. Dan was available throughout the entire process. First impression are important and Diane, the receptionist, is always kind & courteous and will help me with any issues and get me to the right people."