Hays County Tax Office Substation

"First time doing a title transfer and waited 3 HOURS to get seen and only to be told that a utility bill was forgotten when no where does it say online that it is required to confirm address. Very rude and more staff needed if they can’t keep up with the growing population here, r they need to hire new and more staff an hopefully that’ll make a positive difference."

"Get ready to sit on the floor and wait at least two hours just to register your car or pay your property taxes. Kyle has over 52,000 people, and they have the same number of clerks as they did when the population was less than 4,000. Worse than the DMV."

"Why y’all in this day and year still charging additional fee on a credit card or debit card? Almost 98% of people doesn’t carry cash"

"I arrived at 2:20 on a Thursday to renew my registration. I had been served and was back in my car at 2:45. Tammy was very pleasant to deal with and I would be glad to use this location in the future."

"Anytime I go to a government office I expect it to be understaffed, a long wait time and grumpy people. It is my goal to walk in there and bring as much joy to the peoples day as possible. This office opened at 8:00am. As I pulled up there was a parking lot that looked pretty full. I saw someone driving towards the back so I followed them and there was a lot more parking. Then the person went in and I look at the clock it was 8:15am. I noticed that the back entrance was for employees only. I called at 8:17 and was told to come around the side facing the baseball field. I go inside grab a ticket from the kiosk. That ticket is time stamped 8:20am. I was called in at 9:04am to window #2. This lady was the NICEST lady I have ever met! I mean absolutely a joy!!! I was out with my registration at 9:09am. Literally waited 44 minutes for a 5 minute appointment. Tip: Bring cash and save $3 Registration was $74 but I ended up paying $77 Overall great experience! Just make sure your battery is charged to keep you busy while you wait."