Petco

"Great place for crickets for our bearded dragon. Everyone helpful. They even showed us a very inexpensive 75 gallon terrarium online at petco that we ordered."

"Went to Lake Zurich location to access flyer sale. Was charged full price - associate did NOT bag anything (I even brought bag my own bag and stated that canned foods fit great in these bags.) associate DID NOT bag any of my items and instead; commented on the 2 Danes and engaged “regular” customers who walked in. Based upon this experience - I am hesitant to use PetCo again. Apparently one had to either bring in their OVERSIZED DOG-pet or spend $$$ to be treated as a VIP. To add insult or injury, I phoned the location to share awareness and es retold I would have to physically return my items and receipt for them to correct their error?!? NOT HAPPY!!! ZERO customer care (other than those with 2 Great Danes or are their “preferred” clients)"

"The customer service experience at this dog grooming business was quite disappointing. The representative I spoke with on the phone seemed frustrated and unwilling to help schedule an appointment in a timely manner. The interaction lacked warmth and left me with the impression that customer satisfaction is not a top priority here. Businesses that want repeat customers and positive word-of-mouth would be wise to train their staff on providing polite, solution-oriented service every time."

"There should be zero stars for this location instead of trying to help me and take my dogs in. They just kept on coming up with excuses they just turn people away. Never going to this location or any Petco. it’s bad enough your cashiers are rude and no one greets you but to even have the groomers are. I’m happy that I found out over the phone not in person before wasting my time. My services will be a pet supplies plus that give me no problems whatsoever. And they actually greet people when they walk in no matter how many people are at the front they will stop talking and gossiping with each other to smile and greet people, and unlike you guys, your facility should be closed with the amount of rudeness you have going on with your staff"

"The fish are dead. I dont know if someones on vacation, but these tanks were nasty, and there were even dead fish floating around and dead fish in the tank above this one. It was disgusting and honestly sad just because fish cant do tricks and stuff like dogs and cats doesn't mean they should be left to die. The other fish were eating the dead fish which made me think "it only takes 3 seconds to sprinkle some fish food it can't be that hard.." Fish are animals too and should never be treated like that especially from a million dollar company that can afford the supplies and $6 fish food (it might be cheaper). I know I said lot about fish but something else that should be brought up is the dumpster animals. Thousands of people have found live animals in dumpsters such as birds, hamsters, beta fish, and geckos, when brought up petco says nothing, you can't run away from your problems forever and they will just look worse if they keep ignoring it instead of taking action. Im not sure if its just the fish that are being mistreated but i know its not. Also buying the animals isnt saving them its supporting the company and the mills."