Great Lakes Credit Union 345 Congress Parkway, Crystal Lake, IL 60014

"I recently opened my savings account with GLCU, and have nothing but positive things to say! From the moment I walked in the door everyone was so prompt, polite, and made me feel like a valued client! I worked with Lisa Ramos to set up my account and she was very knowledgable and pleasant to work with throughout the whole experience. For anyone looking for a credit union, I highly recommend GLCU!"

"Why is it when i pull up you ask me what bank im banking with. Why do you think im here. Great Lakes credit union. Why dont you just act like every other great lakes and just send out the deposit slips. This is so frustrating I'm trying to save time by going to the drive-thru not answer question and answers just hand me the dang stuff."

"I have a bank out of state. I live in Illinois. I have a hard time getting my money using them. I have a password set up. They still give me a hard time. I'm changing banks on Monday. So sick of them."

"Opened their free checking over a month ago, paid $$ for checks and have yet to receive them. I went in to request 2 bank checks (since I cannot write any checks myself due to no checkbook) and they charged me $10 without the telling me. The reason I had to make a trip to the branch and ask for the checks was because my check order never came, which I explained to the teller. When I messaged ask them about the fees, they told me to pound sand. They said that these are fees they cannot reverse, with no explanation. They won't even refund me for the checks I ordered that I never received. So GLCU cost me $45, tons of frustration and 0 service.. Real nice for a credit union. If you want a credit union that offers terrific service and a 4.09%APY on free checking balances, go to Consumers Credit Union. Anyone can join and they are top-notch. Message from their specialist below: We apologize for the situation that occurred. This is part of our fee schedule. Unfortunately those are not fees we are able to refund. If you do want to proceed with closing your account, you can complete this at a branch. We can also complete this request via this message, please just reply with your address and that you wish to close the account, we will mail you a check for the account balance. Thank you, Gina E-Communications Specialist"

"Very rude person at door. I understand the Covid restrictions as far as mask, social distancing, etc. but why do they make you show 2 ID before you come in?? Illinois Drivers License isn’t enough? Then she proceeded to berate me for coming in instead of using drive through ( even though I explained why). Very rude service, I will be finding a new bank/credit union after this experience"