The UPS Store

"I recently visited the UPS store located at 6688 Joliet Rd., Indian Head Park IL and was extremely disappointed with the level of service I received. From the moment I entered the store, it was evident that the staff lacked basic courtesy and professionalism. The employee Mike who assisted me was outright disrespectful and rude. He seemed disinterested in helping me and displayed a dismissive attitude towards my inquiries. His tone was condescending and he humiliated me in front of other customers. He laughed in my face that if I want to file a complain , I need to talk to his wife as she is the owner of this store. His attitude to me as a customer was absolutely rude. As someone who values respectful and courteous service, my experience at the UPS store was deeply disappointing. In the future, I will be exploring alternative shipping options to avoid subjecting myself to such disrespectful treatment again. Do not recomend anyone to use this UPS location for their need as long as employee as MIKE works there."

"Best UPS store around. Great service, always in and out, and both Mike & Kate are truly amazing at what they do. Very professional and outstanding customer service. Highly recommend this business"

"I return packages all the time and have done so at different ups store locations and never experienced the nastiness and clear racial prejudice I just experienced here. I received a package from an app that either had vague or incorrect information on returns apparently and from the moment I walked up to the counter this man had the worst attitude with me and made the assumption that I was looking for a free return. Two white customers before and after me he seemed perfectly fine with but with me he was not only endlessly snarky and rude, but he wouldn’t let it go and then started to taunt me as I gave him an attitude right back and left the store saying “have a good day”. He asked me repeatedly for information I don’t have about the return info with the app I purchased the product from as if I worked for them and know the ins and outs of whatever partnership agreement UPS has with them. When that wasn’t enough he started to raise his voice and make it seem like I had a hard time paying $2.76 for the return. I work in IT sales making more than I guarantee he does and I’m an educated woman. I left the store feeling singled out, targeted and bullied over $2.76. My husband who happens to be white went in and complained and wouldn’t ya know, he got an apology and the man suddenly found his customer service professionalism once more. Turns out he owns the store, his wife who works there looked amused by how he was treating me as well. I can’t imagine why the store has only 3 stars for reviews here and I’m sure the good reviews are related to Caucasian customers. Do not give this man your business!!"

"An old man with black curly hair was unbelievable rude . I had shoes that needed to be returned that I didn't tape . No greeting and told me to buy a roll of tape because it was so time consuming ..There was nobody in line ...What happened to good customer service !"

"I had walked in a couple times to get pricing on a big order. Over 400 baskets. I went in on Monday and dropped off a finally draft with list of addresses and size on the basket. I was supposed to get a call back on Wednesday and I didn’t which is fine. But, I just called and Mike told me he now doesn’t feel like doing it because it took me a month to figure it out. It’s the Holidays! Be prepared to be turned away! Extremely standoffish! Wish they would’ve had the courtesy to call me Wednesday and tell me No. Just the way he just did “he just doesn’t feel like doing it”! Very unprofessional and bad business in my eyes! It wasn’t free service. I’ll walk my business elsewhere."