Fifth Third Bank 388 South Main Street, Bartlett, IL 60103

"Had issues w unknown long holds being put on mobile banking and they can't fix but works now, a worker accused me of yelling at her when speaking, my personal banker duznt reply to emails so now I'm w Jordan who's gr8, and beware of promotional offers misleading wording which has ruined my experience"

"Hire more tellers so operations can run smoothly or at the very least have the manager with the tellers when a line begins to form. If smaller credit unions can implement this principal so can Fifth Third"

"Wow! I just read some very negative reviews. But, we opened a small account at 5/3 in 2019. When COVID shut the world down, Denise called us from her private number to make sure we were ok AND told us if we needed to get into the closed bank for a loan or large withdrawal, she would get us into the bank. She continued to leave us voicemails to check in every few months. Because of her outstanding customer service, we ended up closing our BMO accounts. Honestly, they never called or emailed once during the shutdown."

"DO NOT USE THIS BANK. HIDDEN FEES, EXTRA CHARGES, LIED TO BY CUSTOMER SERVICE AND THE BANK STAFF THEMSELVES. Absolutely scheme going on, I have no words. Been with them for nearly 3 years, only a problem in last 6 months. If you are thinking about switching, DO NOT pick this bank. I hope something is done about it soon. #BanFifthThird"

"I had to make a payment to my escrow, due to the fact that I recently switched insurance companies. They told me any Fifth 3rd Bank could take the payment towards my mortgage. They have never been to the one in Bartlett...I'll say that much. Not only did the lady at the counter treat me kind of rude, she looked at me as if I was a ghost when I told her I wanted to make a payment towards my escrow. She had me go wait in line for a personal banker...after 10 mins of waiting, that person told me the lady at the counter should be able to take my payment. At that point, I had to wait another 5 mins for that line to die down. They did take the payment, but didn't apply it anything. Luckily I called 5th 3rd mortgage to see if they applied it towards the escrow...good thing I called the lady on the line told me...as it was not applied to anything. Just sitting in limbo. Thanks for nothing 5th 3rd Bank of Bartlett."