Rush Truck Centers – Huntley 11816 Illinois 47, Huntley, IL 60142

"*** BEWARE*** 12 hours to put in a radiator! 12 hours! Experts! 3 hours to diagnose (which is a computer that gives them a code) We have purchased 2 tractors and 4 box trucks from Rush in Huntley. We are small, family owned and operated. We have had nothing but problems. When you’re purchasing it’s all rainbows with Ryan. Directly after, you will be cast aside and (guaranteed) many trips to their mechanics. They charge $205 dollars an hour! It wasn’t always that much, it’s only risen since times got harder. (This is Rush caring about the average trucker). The warranties that we were “sold” and paid for to us- WORTHLESS. Do NOT buy these they do not cover anything and are designed specifically to steal from you. There hasn’t been many (if at all) trips to Rush where it’s been less than 2k. We pleaded with them, explaining we are running at 35% and hanging on as the housing market stalls around us. We are good people and pride ourselves on honesty. We thought we could help by providing the radiator needed for one of the tractors. They said they would do what they could to help the “working folks” out. They wanted 3500 dollars to replace the radiator and “diagnose” a potential clutch issue in the truck we purchased just a short time ago FROM THEM! The clutch 7k without labor. The radiator is 3500 (eh, no big deal) they charge 205 dollars an hour! This isn’t the place to go any longer. Especially not for regular working folks. They aren’t looking out for the middle class whatsoever. The service guys and gals are nice enough and it’s probably not their doing but, charging 3 hours to put a computer on the truck is ridiculous and someone there did! They know it. We won’t ever buy another truck from Rush. There are a lot of good folks out there that do care. Do your research. Outside of buying parts from Rush, we have had nothing but problems with their equipment. We leave there regularly with a check engine light on. Regularly."

"Purchased a truck from them recently. Didn’t even put 100 miles on the truck before the check engine light came on. I understand it was used and as is. However, I was told it was inspected and everything was running well. When I called to explain they refused to help. They treat you so well during the purchase process. Once you buy it they forget your a customer. I will never return again for any business."

"Make sure you call around before you use this place. Way over priced in comparison to other international dealers"

"If u are looking for a great shop this isn't t the one. Had my truck for 6days didn't t touch it. I did ask the question can u fix my truck sure. Stay away unless this is only shop in the STATE OF ILLINOIS."

"We’ve been costumers of Rush Truck Centers-Huntley for very long time. We bought here few trucks and serviced our trucks here as well. Sadly the service here got considerably worse lately. We ordered few parts two months ago. Came to pick them up to find out almost all order was wrong. Ok, we reordered them. Shawn was very friendly and nice, he told us that when the parts come he will be able to hold them for us. But the problem is I can’t get anyone at the actual service location just to find out if they still have our parts. When I call I always get an answering service where agents have no clue what is going on. I am trying to talk to the part’s department for two months with no success. I called and left numerous messages to part’s department manager too. It’s very frustrating and disappointing. I will take my business somewhere else and would not recommend to come here for the service to anyone else."