SIU Credit Union

"I have been a SIU Credit Union member for over 20 years. In my opinion their service has declined over the years. It use to be what its branding statement says, "For People, Not For Profit", but now I feel it is no different from any other big commercial bank -except with poorer service. As soon as I pay off my credit card with this bank, I am going to close my accounts!!!"

"The app is currently down for me. No messages from SIU CU about an issue. Uninstalled and reinstalled app (up to date Android 13 browser). Took about 3 hours to get assistance from customer service to reset my password for online banking. I have been banking here since I was a student 7 years ago. Students, this is not a very practical option for banking if you intend to move away after graduating since the digital tools from this bank are unreliable. I regularly transfer funds out of this bank for higher interest on savings elsewhere. I opened an account at another credit union while waiting on customer service."

"Love dealing with the Carbondale location on the East Side! I am currently dealing with Haley on a loan and she is making this process as easy as it can be. She’s very quick to respond. I would definitely recommend getting a loan through SIU Credit Union. Not only do you get good service but you get a discount if you have a checking or credit card! Thank you SIU Credit Union."

"I love the credit union at the Harrisburg office. So friendly. Occasionally direct deposits to my account aren’t posted. It’s happened a few times. Usually I call and they fix it right away. A couple of times I’m told to check back the next day though. Once a girl on the phone said if the money was sent it would be there so the money wasn’t sent. She never even checked my account. I asked for a supervisor. She fixed it right away. I just think customer service could use some work. Also, I’m glad I don’t need my money on the day I get paid since I’m told just to check back the next day. I realize with technology there will be problems but I think the way the bank handles issues could be handled better."