First Community Credit Union

"We had finished shopping at Walmart & my wife decided she wanted to go to the newer Aldi’s located nearby. Since we didn’t have any quarters, there was a First Community bank located inside. Their sign only says First Community. I went up to a male teller, handed him a dollar bill and asked for four quarters. I was told I had to be a member. Thinking it was a First Community Bank, I went back to my wife & told her what happened. She said it says First Community. I went back inside and asked if it was associated with FCCU & he said they were. I told him I was a member & wanted four quarters again. He said he needed to see my driver’s license & something to show the account number. I opened the mobile app and showed him the account. He fiddled on his computer but said he couldn’t pull up my information. I then realized I had the FCCU bank card with me & gave it to him. He FINALLY was able to pull up my information! I FINALLY was able to get four quarters for the dollar bill I gave him. I had to jump through all these hoops & people don’t understand why people are so angry these days! Common sense isn’t so common anymore is it. It wasn’t like I was asking for two rolls of quarters for poker night. It was only asking for four quarters for a dollar! I don’t need to hear the excuse, “Well if we do it for one non-member, then we’ll have to do it for another non-member.” Other than this one time instance, we really like FCCU since we have opened an account with them a few years back & their great rates."

"Maranda was fantastic! Very helpful in setting up our personal loan. Her and the manager (I’m so sorry I forgot it!) were absolutely stellar! They gave crayons and paper for our son to color on while we were being helped. Very pleased with how everything was handled; the communication and the polite and friendliness exhibited the entire time!"

"Recently co-signed on an auto loan and when attempting to call in to check up on a couple things in regards to it, they asked for either the account number or my full SSN. Not having the account/loan number on me at the time, I stated I was uncomfortable giving my full SSN over the phone and inquired as to if there was another way to verify me. They flat out said no. Disappointing is an understatement."

"i just recently left the store and the clerk handling my transaction was extremely rude. She had an attitude, threw my license at me, and misread my name more than once!!! Horrible Customer service!!!!"

"I recently moved to St. Charles and I was to say the least I was elated to learn that my Credit Union was so close to my new resident and being located in Walmart was without a doubt a win..win for me! In the past two months I’ve used this location at least 6 times and the customer service/care is exceptional each and every time. Thank you!!"