Abercrombie & Kent USA, LLC

"Never received any help and was a solo traveler to Mongolia in July great trip but no help when stranded in Istanbul sleeped in the lounge could not get any help from AK when flight canceled i had to sort it out still not been reimburse for i night in ub as flight was 4hr late leaving Istanbul so pd extra night which they said they reimburse me what a joke lol Susan Brenkus will never go solo with them. national geographic 200% better they are top notch customers service"

"We have just finished 12 days 7:28-8/8 Kenya and Tanzania Africa holiday. A&K has pride itself to be a luxury tour operator which is definitely not our experiences. It’s more like flying economy plus. Issues are 1. A&K cars are old and have lots of wear. 2. We were stuck at a air strip in Kenya border for over 2 hours. The local representative of A&K did not give us updates and told us it’s operation issues in different cities (Arusha and Nairobi). I kept on calling the A&K customer service lines and was promised he would call back and he never did. 3. 1st Guides in Anbrosi English is difficult to understand. 4. Many members in our group all have stomach issues during our trip. 5. Our departure from our last spot was moved up about 2.5 hours and from our perspective, it’s for A&K convenience and cut short of our enjoyment 6. Our main guide instead of apologizing to guests to mid-handling and poor A&K operations, he keeps on saying “Let me tell you…”….this is my 3rd trip to Africa and have travelled over 110+ countries around the world and this supposed “luxury” experience has to be the worst. Our fellow travel members ran into various issues and very unfortunate."

"Just finished a 12 dayKenya/Tanzania trip with A&K. Due to the premium season booked, the parks selected were good, allowing us seeing all the animals and Mara rive crossing. Hotels arranged were good, except without US power plug and USB in some hotels. However we had unpleasant experience due to poor operations by A&K: a 14 people group were stuck in an airstrip at noon for couple hours and no one from AK communicated to us proactively. We managed to reach out to local AK office as well as headquarter, found out broken operations. Half of the group tourists had stomach issue due to food (advise not to eat uncooked food, fruits, swimming either ). Toyota land cruise car used was somewhat rusty and very bumpy on the road ( not suggest to take if you have back problem). Overall, this is a sub luxury tour or economy plus tour. Keeping branding with luxury term will damage A&K’s reputation and end to lose customers."

"This is a despicable company do not use them. We are retirees and saved our money for a once in a lifetime trip to Uganda in October of 2022. About a week prior to our departure we found out about the Ebola outbreak and then a few days latter, the US's decision to redirect all the incoming passengers from Uganda to 5 specially equipped airports which can screen the passengers and track them for 21 days. A&K never contacted us about the Ebola or the airport situation and had no information to share with us. When we called them, they said everything was OK even though all the news and CDC reports indicated otherwise. Due to my husband's health and the total lack of communication and care from A&K, his doctor advised us not to go. We asked A&K if they could put us on another trip to anywhere or move us to another Uganda date. They flat out said no and they took every last penny of our money and did nothing to help us. We know that other tour companies refunded or rebooked the Uganda trips. I don't know how they can sleep at night knowing they took all our money when they could have easily refunded part of it or move it to another tour. Do not book with A&K. Update12/30/22 After reading A&K's response I must state that they are not being forthright. 1.They state that they have to pay their vendors---as of this date, my travel agent has NOT been paid her commission. 2. They state they refunded the deposit for another trip what they didn't say is that we had to hire a lawyer to get our future deposit back as they did not return calls to either me or my travel agent. As stated, despicable. Do not use."

"My wife and I have travelled with A&K many times over the years, with destinations spanning the globe. Throughout our travels, we've had but a handful of negative experiences. Recently however we had to cancel an extensive trip to Africa due to dire health issues. We requested the cancellation exactly 2 months ago. We are still waiting on the return of our $25k+ deposit. In booking the trip, the deposit was charged to our card within 30 minutes. In cancelling, it is taking over two months for the credit to appear. What a scam. What a way to treat heretofore loyal customers."