Mayflower Cruises & Tours

"I had a Nova Scotia trip booked for this last september. There was a hurricane coming up the coast, so I knew the trip could get cancelled. Unfortunately, Mayflower cancelled the trip at the very last moment. They notified me when I was at the second airport to connect to final flight on my way to Halifax. I spent all day trying to get my luggage stopped and get back home. The worst part is that Mayflower knew my flight info and still waited. They did nothing extra to compensate me. They only did what they were legally required to do. Dont trust Mayflower to take care of you."

"Just returned from a Danube cruise on the Emerald Sun. The ship was wonderful, the food was very good, the staff was outstanding. My complaint is w3 had forgotten about our $50 shipboard credit until our last night aboard the ship. We couldn't apply it to any or our tours because we booked and paid beforehand. I wound up buying some spa products which I probably will never use. That was handled poorly. The other complaint is we were a bus load of senior citizens many of us including me with walking limitations. Not one of the bus drivers, in any of the cities we visited offered to lend a hand to anyone exiting their busses. Many of the steps were high and it would have been a nice gesture at the least to either provide a stool or lend a helping hand. Lastly we had shuttle service provided from our homes in Lakeland Florida to Orlando Airport round-trip. The vans they used were beautiful but they really need a step stool to assist people in and out. A few people had to virtually crawl in and others lifted by two younger passengers. I was the last out and got off my seat. Sat on the van floor and crawled out of the shuttle. The driver did lend a hand but this fiasco could have beenn avoided so easily with a step stool."

"I just returned from a Fall Foliage tour with Mayflower. I was very disappointed that the tour director was very indifferent to many of the guest. Accommodates were not made for disable individuals (even though they were notified in advance); one of the hotels such as Red Jacket Blue Water ran out of food and their sauna water was green -it was my expectation that all the hotels would have been vetted prior to having guest in attendance. I would never travel Mayflower again!"

"I’ve done 2 trips with Mayflower. One an Adirondacks Fall 2021 and Florida Beach Party February 2023. The Florida beach party was fantastic. Luxury hotels, 9 days right on the beach in St. Pete Beach, interesting and well planned excursions every other day. Knowledgeable and congenial tour director. Fantastic bus and bus driver. The other people on the tour really made it unforgettable. The only drawback was 90 percent of the tours included meals pushed ice tea as the beverage, not a northerners idea of a thirst quencher. The Adirondack tour was disappointing, half the prearranged meals cancelled at the last minute, leaving the tour guide scrambling. Twice we had a few hours to shop, only problem was that the stores were closed until 11 am. I guess they reversed the normal Adirondack route and didn’t take into consideration store hours. So we were left twiddling our thumbs. The tour guide needed a few more classes in activities to do with people on a bus. Her handing out crossword puzzles and word searches was below my expectations . To improve the experience on any tour I believe the tour guide would be more efficient if they programmed their phone with all the phone numbers of the group. This way they could easily contact the people on the tour and keep them informed in changes of plan."

"I recently took a river cruise on the Danube with Mayflower . I didn't know what to expect as this was my first time traveling internationally and on a river cruise. I can say from my experience that I would do it again! I'm excited to book another river cruise as they offer a multitude of destinations to visit. The planned touring was beautifully put together and if I could live on the ship I would! The food was amazing, staff was super friendly. 10/10"