Frost Bank

"Was never told funds would not be available after already cashing check, until tuesday, it was a saturday when I went. Ruined my whole plans for a large purchase. They should make that statement to you before cashing a large check. I was not told anything until I checked my account and funds were not there. I reached out to online chat support from my app, and was advised to go back inside and see if they can make funds available. If it is a policy which I was told after going inside, why would the live agent advise it? Unorganized. No communication. Live agents and bankers need to be schooled on the same level."

"HORRIBLE SERVICE HORRIBLE BANK! If your thinking of switching to this bank DO NOT they give you last min deadlines NOT WORTH IT! If I could leave ZERO STARS I ABSOLUTELY WOULD"

"I went to refinance a home equity loan, We were never able to speak to a live person. Even when we went to the bank lobby we told we had to complete it online. So much for a being a friendly place. Once we started the only communication was by email. So someone named Tatiana started the process off by emailing us stating she had no direct line so email was only communication. Frost bank had us doing all the work with little or no direction. All we received were rude and condescending emails when we would ask a question. This went on for 5 weeks before we decided to try Broadway Bank, We met with a live person at the Helotes branch. Fantastic service loan was completed in 3 weeks. We will be switching banks at end of May 2023. Frost Bank is not the same bank it was in the past. Terrible service."

"I'm not sure if she's the branch manager, most likely since she had the audacity to be so short and unfriendly for no reason. Went in with my grandmother to help her pick up a new card and just let them know we went through the app and it gave us the option to pick it up at the branch location. She glared at me saying with an attitude even though you go through the app we won't have it ready so you'll have to wait because we don't pre print them. Lady, I wasnt saying it should be ready right this second, just letting you know what we did in case you needed to know. Don't be so quick to be rude to people who keep their money at your location. You count money, humble yourself."

"Their machine to make cards has been down for a week already. And I keep coming once a week just to pull money out to pay bills, this is so unprofessional. they promised me the next day the machines will be up but it's been a week already."