Elmhurst Terrace 100 Fellows Court, Elmhurst, IL 60126

"If I can give 0 stars I would. They have a really bad roach problem and the roaches are HUGE. They’re always outside the building and I even had some inside. My daughter would cry having to walk past the cockroaches. I never had an exterminator come out within my entire year of living here and extermination is included in my charges. The heat never works, it’s always cold inside and they always send emails about the boiler not working. The water runs brown more than often and the hallways stink. The washing machines in the laundry room are always broken and the people in the office are very rude whenever they do answer the phone. Especially Nola! I moved out and I cleaned everything out and they still charged me a cleaning fee. I took pictures and recorded a video because I seen a review where they said they did the same to them. I really wish I would have not ignored the reviews prior to moving in, I was so desperate to move and this was a nice area but it was not worth it at all. Please do not move here save your time and money!"

"Listen the 2.6 star rating is on here for a reason don’t let these people fool you just because its “ in a nice neighborhood” this place is trash. Starting with the women who work in the office specifically Nola & The Property manager herself they are BOTH rude and disrespectful. Nola does not know how to talk to people she talks snobby and with a nasty attitude as if she does not want to be at work she should really retire because it definitely shows that she is tired of working. Property manager is very rude when you ask a question and sends out rude emails. The office as a whole is huge problem and they should consider hiring a new team because if you read threw these reviews they all say the same thing about the office management. I’m not sure how they are still working here if everybody is complaining about them sayin the same thing they are very rude and disrespectful to the tenants! They need to learn proper speaking Etiquette when dealing with the public because they are the reason most tenants leave! who wants to pay $1300 rent and the people in the office talks crazy to you when you call the office phone. Another thing the laundry is terrible and veryyy overpriced and they are not working majority of the time and they only have 2 washes and dryers so you will be doing laundry all day. Roaches and ants are a huge problem here! You pay for extermination but I’ve been here a year and no exterminator ever came to do anything at all. So what is the charge really for? The Garbage system is terrible the dump is very far from the units you will have to walk very far from your unit just to take out your trash, the parking is terrible they will give you a space that is very far from your unit and you will have to walk far. All around this place is not worth the amount of money that they are charging and then they had the nerve to go up on the rent, definitely moving out and I couldn’t be happier. Do not move into this property they are money driven and will try to over charge you each time they get. The walls are paper thin do not let them tell you these units are updated because they are not they are every old. Read the reviews everybody is saying the same thing everybody can’t be just making this up. Don’t let the nice neighbor hood be the reason your sold on this place because it’s not it you will be moving into a place of never ending headaches. Their corporate clearly is a joke as well because they read these reviews and have not done anything to change it. They should consider hiring new staff because those women in that office clearly have been working all their life and are officially tired and over it. No sense of coming to work if you really don’t want to be there and projecting your nasty mean attitude onto others."

"I am a former tenant and have been gone for about a year now. Only reason I am writing this review is because I was asked by a few potential renters about this place so I thought I’d just review it publicly for others to watch out. I wish I could give it 0 stars honestly. Living here was a nightmare from the beginning. Don’t let the nice neighborhood, modern exterior, and misleading model apartment they show fool you. It is very old and outdated in the halls and apartments they actually give you. Not to mention they have a very bad roach problem that they’ll gaslight you about and make it seem as if it doesn’t exist or they’ll say “oh well it’s just the outside that has them” as if that’s any better. The roach problem dates back to a few years ago if you have the time to look through the reviews which I should’ve done a better job of initially. They’re HUGE too and really embarrassing if you have guests. At night the common areas, sidewalk, and stairs in the back are CRAWLING with them. You have to run the water in the kitchen and the bathroom for a good minute or two because most times it runs brown at first. You know it’s something wrong on their end because every few weeks they were sending emails about temporarily turning the water off for maintenance. On top of that, the people in the office are very rude and unprofessional especially that nasty Nola lady. She does not know how to talk to people and even hung up in my face once. She should consider retiring and not working with people if that’s her attitude. Do not waste your money at this overpriced roach infested place. I had to move due to a roommate running out on me and not paying rent but honestly I would have DASHED out of there even if the roommate situation didn’t happen. I can only hope the management and roach problem has gotten better over the year I’ve been gone but based on the reviews, I doubt it."

"Do NOT move here. I have lived here going on three years and have never paid late or have been a bad tenant. I have paid my rent on time and most times months in advance. THEIR system jacked up 2 payments, one during a holiday and the other because it REFUSED to process the payment and showed up as 2 Non payment payments and labeled me a bad tenant and I must now pay a fee (ranging between $2 - $59) that varies on the payment method. It is a horrific payment scam and will not be renewing my lease."

"Only three months left on my lease. Maybe less after they read this review. The property management team is absolutely horrendously unprofessional, but I think the true consensus (after discussing with multiple tenants and the members of the maintenance team) is that the problem is one specific person who is always rude, talks back to tenants instead of listening, she consistently lies, does not return phone calls, always tries to blame everyone else instead of doing her job and sends abusive Emails to tenants (see photo). The fire alarms went of almost every Sunday for 2-3 months and there were multiple weeks where the alarms were going off multiple times a day. There is always garbage everywhere, nearly every Monday all three dumpsters overflow (see photos). I made 6 separate complaints over phone, the tenant portal, and in person to have them address the cockroach problem. I killed 5 large ones in one night just walking back and forth doing laundry. The washers and dryers consistently do not work properly, ever. They even tried to get me to pay my security deposit 3 times, I should not have ignored that red flag. Full of regrets, what an absolute dump."