Banfield Pet Hospital

"The humble team is always so welcoming and bright when I get there. Really appreciate the warm and happy faces at the front desk"

"Used to love Banfield but customer service has taken a steep nose dive. After our contact has completed in 2024, we will not return."

"I made an appointment for 10am. And the FIVE times they called and texted me to confirm the appointment NEVER did they say I would have to drop my cat off all day and she would not be seen till the end of the day because the vet was in surgery. I would not have made an appointment for first thing in the morning. I went back in 3 hours later to check because I was told at 10am that the vet had 1 surgery and would see my cat first since she had the first appointment, and that it would be about an hour. They NEVER answer the phone. I tried for over an hour to reach someone and ended up having to drive 15 minutes back up there and stand at the counter for another 20 minutes just to find out what was going on with my pet. At 1 pm I sat there and watched 3 people go straight into a room and see the vet. One was a walk in and didn’t even have an appointment. I asked again when my cat would be seen and the vet came out and told me she would not be seen until the end of the day. She was extremely dismissive and condescending. Even though she was ahead of ALL of the other animals she had already seen. I took my cat and left. They had the nerve to charge me a visit fee before giving me my cat back. Even though they did nothing for her, and the vet didn’t even try to discuss the reason my cat was even there that day. I moved recently and was looking for a new vet. Needless to say it will NOT be a Banfield."

"I hate giving this place even one star. Everyone, please avoid this place like the plague. What started off as a simple office visit has now turned into $900 bill, all we tried to do is cancel the puppy Monthly service plan since day one. Before we ever made a payment. Not only did they perform test that they did not notify us of, they are not accepting care credit as the stated. Please let me clarify. Day 1. We were supposed to be a total of $207 which became a total of $350 because they did a DNA test that we did not consent to. Day 2. We spoke with a representative for 30 minutes, they were trying to charge us a total of $400 for undiscounted services rendered. Which, conflicted from what the store told us, which was a total of $350. The representative did discount the total amount so we would pay $144 to close out our balance. The payment method we used in the store was not accepted. It’s specified on the contract that, care credit, was 100% accepted. Day 3. Further attempts to pay the balance and close it out was not successful. DAY 4. A new number of $900 emerged from I don’t know where, store associates refused to give us a print out of the detailed bill. Although they did allow us to take pictures of the bill. We were notified that the $900 balance was for services to be rendered in the future!?!?!? So they’re trying to collect the entire year of services when we have been trying to cancel the plan before we made our first payment. At every single step it has been unsuccessful. I don’t want anybody else going through the stress. Please be cautious when dealing with them. Avoid this place at all cost if Possible."

"My dog crossed the rainbow bridge today. I had her longer than my kids and my husband. She was family. Let me tell you, Bansfield was the ultimate blessing to both of us. Not only were they super sweet to me, they sang to little Karma, served her a "last meal," hugged her and treated her like she was their own. We had a little funeral service in that room and I couldn't be more grateful. They gave exceptional care to both me and little Karma.. I would write more but it literally just happened and I'm emotionally overloaded. I couldn't recommend them more. A true blessing."