Westside Children's Therapy

"My personal experience with their billing department has been sub par. I don't recall her name but she had an attitude saying my insurance isn't covering because it's a labor fund (teamcare) and they don't cover speech because it fell under developmental and she wanted to set us up as self pay. At first I thought it was a billing code issue that my son's doctor used so I messaged his doctor then called our insurance and was told by our insurance that they have no exclusions and they have been paying for his services threw EI. Left message for Westside on 3/30 and haven't received a call back on Friday I called Teamcare and spoke with a supervisor. I asked if our benefits were ever verified by Westside and was informed of what I felt was the obvious no. I called with Teamcare rep we left voicemail on Friday 3/30 the rep left message explaining we have coverage...no exclusions. It's clear to me the person who does their billing very clearly didn't even verifiy benefits and in my opinion probably just seen our insurance was labor fund and just assumed no coverage for speech with developmental rather than actuallly verifying. Would not recommend based on the fact that billing tried to set us up as self pay even though our insurance would have covered and that personally really sketched me out. Also the lack of customer service with regards to resolving the issue led to 1 star review. Always check your benefits yourself before Westside tries to set you up as a self pay. It's very weird to me that the owner response is call us so we can apologize. It's not enough that I've wasted so much of my time calling my insurance as well as Westside and they couldn't be bothered to call me after 2 messages last week including 1 message in which I called with a supervisor from my insurance, it's also not enough that their billing employee was probably too lazy to actually call my insurance company but instead decided to make up a lie and what I feel like is trying to scam me and my husband by telling us we don't have coverage with on top of that a smug attitude trying to set us up as self pay. Just feel like this is very sketchy . I can't say for sure but that's sure how it felt. Yeah won't be sending my 2 kids there."

"Truly wonderful staff! They work very closely with parents and school staff to achieve the best results for our children."

"The staff is so helpful even through the pandemic. I wanted my son to have one on one therapy since school was going remote. All of his therapists are great and helpful. The admin staff is also great to communicate with. I highly recommend Westside."

"Amazing team/staff!! You will not regret coming to Westside they will treat you and your kiddos like family! They are the best!!!"