Access Addison Family Health Center

"Very rude all the way around. They do not care about people's health! I can not understand how people like this can work in healthcare. They will lie and are incompetent. Hopefully something is done about this so others don't have to go through the stress when they have health problems that need to be taken care of."

"the receptionists are extremely rude. They will tell you to get in line (even when there is no one waiting to be attended to) just to tell you to step towards the desk a second after. They speak in a condescending tone and don’t ever greet you with a simple “hello how are you?” . Dr Mata is great as well as the nurses but they need to fire all the receptionists they have for their lack of customer service skills. No one like them should be working in healthcare!!!!"

"Absolutely the worst place! They are lazy! They are rude! They waste your time and they are useless. I went in because my mother is a patient here she sees Debbie Lim my mother was scheduled for open heart surgery and I came in to get FMLA PAPERWORK that I needed my moms doctor to fill out so I could take a leave of absence from work to take care of my mother after her surgery. Debbie Lim denied to fill out paperwork because I wasn’t one of her patients and she didn’t feel comfortable even though I’m taking time off to take care of one of her patients. Makes no sense. Pathetic office. Not professional."

"The receptionists at this facility are always rude. Im sick and tired of being hung up on when they decide to answer the phone. I asked the receptionist if she could ask my doctor to call me back and the receptionist said I needed to make an appointment to come in that day. I told her I couldn't because I was in the middle of work. She said that my doctor was going to be out of the office for 1 week and hung up on me. This is unacceptable behavior. Something needs to be done with the incompetent staff. Want to make sure your patients are taken care of? Hire a better class of receptionists. There obviously isn't another way to get a hold of my doctor except through them. Patients shouldn't have to hope and wonder if the doctor is going to get the patients message and return their call."

"Absolutely the worst service. I came with my mom for some blood work and the ladies at the desk were rude and acting like they doing you a favor. Attitude is everything and access Dupage in Addison needs access to manners. Enough said."