Thomson Memory & Attention

"We had an original appointment in Deerfield, but it was canceled same day, while we were on the way there. It was kind of frustrating as we had to rearrange childcare and my husband missing work and cancel my son’s therapy sessions for the day. Was able to get in a few months later, but with Barrington location. The manager to call me to arrange the new appointment time, and she also mentioned that I will have part of the visit via phone (the parent interview) with the doctor versus everything all at once, which could be 4 to 6 hours. So in person would be one to three hours instead. I definitely appreciated that much more, as my son would be more prone to having a meltdown, and may not tolerate that so easily. We saw Dr. Kane, and she is absolutely wonderful. They conveniently make all three appointments at the same time (parent interview through phone, in person, evaluation, phone visit again to go over the reports that our generated), so we will meet with doctor came in about two weeks through the phone to go over the reports and I can forward to my son’s psychiatrist and ABA center so we can continue the therapies he has been receiving. The waiting room was nice and quiet, nothing overstimulating, which is wonderful, Waters, coffee, and tea if you like. Friendly receptionist, I definitely appreciate how detail oriented everybody is. I look forward to continuing to do our 3 year evaluations (for insurance purposes, they require a valuations every three years to continue ABA therapy because it is so expensive and sometimes insurance me try to deny a service even though it is needed. This is why three-year evaluations are very important) at one center. Thank you everybody for all you do."

"Watch out for the last minute “Professional Fees” that they tack on that insurance will not pay for. Ironic how those fees appear right before your appointment but did not exist when you made the appointment. It takes 4 months to get in to be told 5 days before your appointment they changed their policy this month."

"After calling many, many therapists and being told that they were not taking new patients, I was excited when an employee at the call center for Thomson Memory told me that they ARE taking new patients- they only need my teenage son to come in for a full day of brain testing first, and THEN we can make an appointment with a therapist. It took months to get in, which isn't my complaint- it's expected. But after receiving the brain testing results, the doctor told me that their therapists aren't taking new patients! Luckily, my son isn't in a desperate state of mind. I just wanted to warn people that are. My husband is still glad that he took my son there because the brain testing was neat, even though it was pretty unrelated ."

"Everything was handled very professionally but also compassionately. And thats hard to do in any situation. Dr. Karafa is fantastic. And very thorough in his work. Thank you."

"I can't say enough about Dr. Jason Karafa. He was kind, compassionate and very knowledgeable. You can tell he loves what he does. I would highly recommend the Thomson Memory Center!"