Thomson Memory & Attention

"My daughter had testing done here a few years ago. I have called several times to get a copy of her records, I have left several messages and even filled out an online records request and NOBODY will contact me. This is insane that a business is run in this way."

"It took an extensive period of time to be able to secure an appointment, but once we were able to attain an appointment, we were very happy with the evaluation process from the beginning through to the end."

"I had 1 appointment and a phone call with them. Prior to making my appointment I was told the cost of the appointment would be $1500, after the appointment was completed they billed my insurance for almost $7000, I specifically asked how much this would be and was given a completely different number. I've made several attempts to get an answer on why and how this cost difference occurred I still have not received one, no one is being honest with me and can not explain how a 5-6 hour evaluation appointment and 10 minute phone call is being billed at $7000 and refused to give me my itemized bill until after my insurance paid there portion. They even charged me twice for an interview on the same day!"

"I had an appointment setup with them via phone, no one called me during that schedule time. I received a call two hours later from a women saying that we had been playing phone tag but no one had called me till that point and I hadn't called them, so I don't know what she was talking about. We set up another appointment for the next day and did not receive a call. When I called them to find out what was going on, I could only get through to a voice-mail. Disappointed in this experience. As a patient, I am expected to show up for my appointments, I would expect the same from the business."

"For someone who has traveled around in search of some answers, I found this place extremely helpful. I received a neuropsychological evaluation to confirm a previous diagnosis from a psychiatrist that I did not feel took the time to understand/evaluate my condition. The great thing that many people don't understand is that neuropsychologists aren't just for memory care (although that is a main part of their study) but they bridge that gap between neurology and psychology which, for many, can be a very useful evaluation. They cater to individuals of all ages concerned with anything from an undiagnosed anxiety disorder to Alzheimers, autism, ADHD, and everything inbetween, that a certain specialist might overlook if out of their realm. When first scheduling I felt as though I understood what to expect right away and electronically received paperwork to save me the time of writing it in office. Within a couple days their billing dept had already reviewed my insurance and informed me of the charges so there were no hidden insurance costs or surprises by the time my appt came around. Very few offices seem to be prepared in this manner, which I REALLY appreciated, especially being on a budget. When I arrived for my initial evaluation I was nervous but the doctor I met with explained the entire process to me before diving in so I felt more comfortable. I actually kind of enjoyed all the interesting testing that was done. It is a lengthy process but they provide lunch for you from wherever you would like which is also really cool. They take aspects of your past and current situations and interpret it alongside your neurological testing. I went back for my results about a week later and was sent home with a very thorough write-up stating everything we discussed at my feedback. I finally felt like I understood what was going on with me and my doctor suggested different ways for me to cope/recover. They even offer those services in their practice, which is super convenient. Totally worth the experience. I also felt encouraged to follow up with any future questions/needs I might have regarding the evaluation. Very satisfied."