Houston Gymnastics Academy

"BUYER BEWARE!!!!! I WOULD GIVE ZERO STARS IF I COULD! My child has attended Houston Gymnastics Academy over the past several years. We did not enroll in the most recent spring 2024 session due to schedule conflicts. Recently, I received an email of a declined credit card transaction from HGA for a summer session. I had not enrolled my child in a summer session so I called to understand what the charge was for. I was told they had changed their processes recently and I was actually enrolled in an auto enrollment. Not only had they tried to auto enroll/automatically charge my credit card for a summer session, my child had automatically been enrolled in the spring 2024 and my credit card had been charged without my knowledge or a receipt sent. The only reason I received a notification for the summer session was because my card number had changed the transaction was declined. I never received any kind of notice of auto enrollment and never actively elected to participate in an auto enrollment plan. I was told that they had sent multiple emails and they could see that I had opened them. I never received these emails nor did I even receive a receipt for the spring session charge. They would only offer me a refund for the remaining classes in the session and a facility credit for the classes that had already passed and I would also be charged a $50 drop fee (for a class I never enrolled my child in and she had never attended). When I asked to see all of the documentation they had showing I signed an agreement for auto enroll, a receipt for the Spring charge, documentation of the emails they say I opened etc. the manager then said he did not actually have the documentation. After posting on social media I realize now that this is something that has affected multiple people in the community and I am not alone. This is clearly a very intentional and deceptive business practice that needs to be reported and stopped."

"We recently hosted our kids' birthday party at HGA (ages 2 and 4) and had the greatest experience start to finish. They make the planning seamless, and I've never hosted a party that was easier. We exchanged a few emails, dropped off a few supplies the day before, and simply showed up to a party that was totally ready for 50+ guests. They handle party favors, a cake, set up, condensing/loading presents, cleanup, cake slicing - everything. HIGHLY highly recommend hosting your child's birthday party at HGA. It was perfect!"

"Since management has changed this place has not been the same. They taken away all the fun opportunities that were there. No more adult tumbling, no open gym, no drop in classes, no private lessons. This place sucks and so does their customer service. Bad attitudes and no solutions given for customer satisfaction."

"We had the best time today at my daughters 4th birthday party! HGA went above and beyond, everything was so easy, we just showed up and they took care of it all. They were super patient with our kids and the party could not have gone better. I really appreciated the service, the price, and how clean the facility was."