LA Fitness

"I have been to a ton of different locations because of work, and this is by far the best one! This has also been one of the main locations for me ever since I first started my fitness journey almost 10 years ago and I just love coming here! The staff is super friendly, it doesn't get too crowded, the equipment is up to date and rarely goes out of service. I've never had an issue here. The only little nit-pick I have is that I just wish they stayed open a little later on the weekends, but that's really not that big of a deal. Overall, superb location and plan on staying here for much longer!"

"This is a good fitness facility but I truly dislike the direction LA fitness is going with removing basketball courts from almost all locations. Some people have the membership solely for basketball and to take away the courts is just messed up."

"I wanted to share my recent experience with LA FITNESS, specifically regarding a swimming class offer I came across approximately 6 months ago. Around six months ago, I was an LA FITNESS member, and I was in search of a swimming class. While at LA FITNESS, I noticed they had an ongoing swimming class offer. When I inquired about it at the counter, I was informed that the class cost $165 per month, with no contractual commitment required. The staff member even assured me that the class was available for as short as three months and that they would be my instructor. This seemed like an attractive offer, so I promptly signed up for the class. Initially, I planned to start my swimming lessons the following week, but they were repeatedly canceled due to the instructor's alleged busy schedule. Despite my attempts to contact him through calls and messages, I received no response. When I finally confronted him in person, he explained that his phone was broken and apologized. This pattern continued for three months, during which I didn't attend a single class. Frustrated, I approached another staff member at the counter to inquire about canceling my membership and obtaining a refund for the unused months. To my shock, I was told that I had signed up for a 12-month class, despite my multiple inquiries that had been assured otherwise by the initial staff member. This counter staff member claimed that others had experienced similar issues. I expressed my disappointment and asked for assistance in contacting customer care to resolve the matter. Despite reaching out to them multiple times by phone and in person at the fitness center, no one provided a satisfactory response. My fourth-month payment was even deducted from my account. To address this, I had to remove my credit card from the membership, which resulted in them being unable to deduct my regular gym fees. Now, I find myself constantly receiving calls and messages from LA FITNESS requesting payment for monthly fees. Every time I explain the situation, I am assured that they will escalate the issue to higher authorities, yet no meaningful resolution has been reached. It has been two months since I last visited the gym due to travel and work commitments, and I have received no communication from LA FITNESS regarding a refund or cancellation. However, their persistence in requesting monthly payments continues. I want to caution others to exercise caution when considering LA FITNESS classes and memberships. It has proven exceptionally challenging to rectify this situation, and I hope that my experience serves as a warning to others to thoroughly investigate any commitments with this organization"

"The management of this gym SUCKS!!! I wish I could give them 0 STARS. I booked Personal Trainer through them. They "told" me that I had 8 1-hour sessions available during the month. After 3 weeks of training with the trainer, she told me that she got promoted to Director position so she couldn't train me anymore and she suggested another trainer. I didn't think much of it and went along. The second trainer had a habit of not showing up for my sessions. He missed 3 of my sessions. All this time, I wasn't even told that I had to book those sessions through the app. When I saw the app, it showed me I only had "8" 25-minute sessions available, even though I was sold "8" 1-hour sessions. I disputed immediately. Upon my displeasure, they told me that I would get the 1 hour sessions but they can't change the app so this would have to be done outside of the app. I reluctantly agreed. This carried on for 3 weeks until the second trainer quit his job. I asked the manager to find me another trainer and he said there wasn't any "Certified" trainer available anymore as quite of few of them quit at the end of summer time and that they were looking to hire more trainers. Meanwhile, they urged me heavily to upgrade my package to "Masters" trainer, which against my best judges I eventually did. My payment was reflected immediately. I did find a Masters trainer. Her name is Kristin. She was probably the only good thing I could associate with this gym. But after a while the app didn't allow me to book anymore sessions as apparently I had exhausted all the 25 min sessions available to me in my contract. And about that contract, I NEVER RECEIVED ANY PROOF OF CONTRACT. No email or paper contract ever received. But payments were regularly deducted. I eventually decided that enough was enough and decided to cancel the membership. That's where the real nightmare started. I was given a runaround. I called a couple of times and spoke to the front desk person, who ensured me that they had updated noted in my profile so 'someone' in management to cancel the membership. I double checked 2 days later because I never saw any email. This time the process was repeated. A new front desk person gave me the same story. Third time, I spoke to them when I was there at the gym at 7 PM. I spoke to the manager, who ensured me that he had updated my account and that it would cancel the next morning. I told him specifically that I don't want the payment to go through as it was Nov 2nd. My payment was scheduled to be deducted on Nov 4th. Guess what, I checked on Nov 7th and the payment was deducted despite many assurances from various people at the club that it wouldn't go through. BTW, the app had disabled my ability to book any sessions immediately the day after I told them the first time I requested to cancel. I had to dispute the transaction with my credit card company, which will take 35 days to resolve. If you want your mental sanity, STAY AWAY FROM THIS GYM."

"Against my better judgement I joined this gym, thinking I might not use it enough to be worth it. Sure enough, I rarely used it, so decided to cancel . Trying to cancel the membership has been a runaround and a nightmare. Wasn’t allowed to cancel over the phone OR in-person when I went to the club. I was given the runaround when I came in to cancel, and told to come back on a different day when the manager is present (which I won’t have time to do because I work full time during the day). Had to throw a scene at the club just to get the cancellation form and they would only email it to me and said I’d have to print it myself and bring it back (I don’t have a printer). Then when I asked them to print out the cancellation form I was told “I don’t know how to print it, I don’t know how to connect the computer to the office printer” osvaldo, the sales person is here eating his lunch from Wendy’s at his desk but can’t print the form or actually do his job. Super professional. When I checked my email for the form he said he emailed me I discovered Oswaldo lied and didn’t actually email me a form. He emailed me a link to log into to the online profile I don’t have and then the instructions say you have to MAIL in the form!! So he straight lied and said to bring it back and the form apparently has to be mailed to the corporate address. BEWARE of this gym. DO NOT do business with them. I wouldn’t recommend this gym unless you want to overpay and have a headache to cancel. Maybe this is why the new gym on the other side of 121 in glade parks is full, charges 15.00 per month and LA Fitness is empty."