D1 Training Colleyville

"I would like to express my deep disappointment and frustration regarding my recent experience with D1 Colleyville. In April 2023, I eagerly signed up for the summer session, only to discover that I had been overcharged. At that time, the staff assured me that the owner would personally contact me to resolve the issue and refund the excess amount. Regrettably, that call never materialized, and despite numerous attempts to follow up, as of today, May 24, 2023, the overcharge refund remains unresolved. Adding to my dismay, my son sustained an injury in May that necessitated him to attend physical therapy. Due to this unfortunate circumstance, he is now unable to participate in the summer session. In light of this, I reached out to the facility to request a full refund based on his inability to attend. Initially, I was informed that Cody, the manager, would contact me after concluding a meeting. However, despite patiently awaiting his callback, I received no response. Hours later, when I reached out to inquire about the delay, I was informed that Cody was still engaged in a meeting. Disappointingly, no call came through that day. Growing increasingly concerned, I made another attempt to contact the facility today. This time, I spoke with Reagan, who conveyed to me that D1 Colleyville has a strict no-refund policy. I am deeply troubled by this response, as it seems unjustifiable given the circumstances. Not only has my son suffered an injury, but we have also never received any services from this facility. To compound matters, I have been overcharged and met with resistance when seeking a fair resolution. This entire ordeal has been an incredibly distressing experience, and I cannot endorse D1 Colleyville to anyone. In fact, I intend to warn my friends and acquaintances about my negative encounter with this establishment. As parents, we invest a significant amount of our hard-earned money into our children's activities. When a child sustains an injury, the financial burden becomes even greater due to medical expenses. Under these circumstances, the refusal to provide a refund is simply unacceptable. I deeply regret having engaged with D1 Colleyville, as the level of service I have encountered falls far below the minimum expectations."

"I put my nephew that is 14yrs old through this program. I take him 5 days a week. Coaches are focused on his training and others in his group. These coaches talks to them making sure you get the right training. You get your money worth in this facility. My Nephew improved allot from these coaches. These coaches are the real deal. So many good coaches here willing to help."

"Adult group workouts are the best. Always well planned and challenging. Love all the coaches. They are knowledgeable, motivating and supportive. Other group members are always nice and encouraging. The gym is clean and overall great place to work out."

"Seasoned athlete returning to shape: The entire crew are welcoming and very professional. Coach Abby is beyond EXCELLENT and extremely knowledgeable about sports performance, speed, recovery, injury prevention, and even nutrition. I miss them all! CC"

"D1 Training has been a great experience for my son. He is the one that had been wanting to join, (had friends that had been). I was all for it! My son is 13 & has been an athlete pretty much his whole life. He is always wanting more & to be challenged. The coaches are great & even the guys that work the desk are super knowledgeable & just cool to talk to. Highly recommend!"