Dr. Jennifer N. Reynard, MD 15303 Huebner Road, San Antonio, TX 78248

"We’ve been seeing Dr Reynard for 8 years and love her! She is very patient and sweet, and my kiddo feels comfortable with her. I personally haven’t experienced any issues with any of the other staff - the nurses are always kind (there’s a male nurse who is fantastic, but I can’t remember his name) and the front desk staff has always been nice. I highly recommend Dr Reynard (and have sent many friends)."

"Do not go here! The staff is rude including the front all the way to the provider! I called to clarify an allergy and the girl sarcastically laughed because she was being rude and I explained that is exactly why I don’t take my children there! Providers here look at you like your dumb if you ask a question. It’s not worth it invest in someone who will educate positively and not talk to you like your less than them."

"We experienced many issues here throughout a 6 month span, but overall Dr. Reynards weakest link is the team she surrounds herself with (particularly the billing department) and their lack of communication and coding compliance. To sum it up they lack accountability, they’re completely incompetent and rude! After their billing department failed to properly process the paperwork for my twins (resulting in the appointment not being covered) they insisted that they wouldn’t see my kids until the payment was taken care of. (Causing us to miss our 9 month check up), After taking matters into our own hands and talking to our insurance they stated one baby was charged twice instead of both babies being charged separately and that’s why the appointment wasn’t covered, they (the Insurance) eventually sorted out the issue with no problem and corrected the paperwork on their end. Later my partner got a phone call from Dr. Reynard’s billing lady and she immediately insisted that this wasn’t their fault and that us and the insurance we’re to blame, so we would still be responsible for any potential charges (even though the insurance stated they would correct and submit the paperwork.) the specialist got emotional and stated “it would be best for us to find another Dr.” “And if we didn’t pay the sum for this mistake they would just send it to collections” with this lack of accountability we decided to find another pediatrician. The most disappointing part of this team is the lack of accountability and professionalism which reflects negatively on the practice as a whole. Overall I’m very disappointed with how they handled this situation and how they kept pointing the finger at everyone else but themselves. they’re more concerned about definite income and little mistakes/issues that can easily be fixed rather than the true well being of the kids they supposedly care about. This was one of many issues that we experienced here. I can honestly say I don’t agree with a lot of Dr Reynards approaches and recommendations towards certain topics but before ever recommending this place I would like to see more compliant billing and more accountability for mistakes when they happen."

"My daughter has been seeing Dr Reynard for over 4 years. She has been a fantastic pediatrician and a wealth of knowledge for all of our questions and concerns."