Northlight Theatre

"We are new to the area and have seen a couple of productions here - both of which were very good. The theater is also a nice facility. My biggest disappointment is the online booking system through Ticketmaster. Northlight and Ticketmaster are unable to communicate with each other in the service of the customers. Each says they are bound by the other's policies/systems. We had thought about subscribing to this theatre but will think again in the light of this rather unfortunate experience. I hope they are able to work on their customer service, particularly for seniors."

"This has become our favorite theater, and we've been there many times over the past few years. There is always something or someone at Northlight that we are interested in seeing, and there are really no bad seats in the house. The free & easy parking is a plus that we really appreciate! I just got tickets to 2 upcoming shows there--Jim Brickman, & also the Edith Piaf retrospective show, and we can't wait! So lucky to have this wonderful venue so closeby!"

"Sunday afternoon show of Dial M for Murder. We've never been to Northlight (live in Woodstock), so we didn't know what to expect. We came away thinking about how soon we could come back. Most talented cast and a great venue. Highly recommended!"

"Beautiful theater with dynamic schedule, lovely facilities with “no-bad” seat in house, and caring staff ready to help. Wheeler accessible. Go online find the performance you like, you will not regret it."

"We always enjoy the quality productions and interesting material that Northlight presents. However, its ticketing, subscription, and administrative services need help. There is no user-friendly way to contact Northlight by e-mail and the box office hours are very limited. Even if you manage to call during those hours (I guess everyone else is too), you are put on interminable hold. I've waited for 15 minutes, 25 minutes and 20 minutes on three different days. Even renewing our subscription back in April was difficult, since Northlight quoted the wrong price for the wrong subscription package, and charged my credit card the wrong amount. It was a good thing that I caught the mistake on my credit card bill. When I was finally able to get through to Northlight via the North Shore Performing Arts Center, they were reluctant to correct the mistake and never apologized, even though the staff member acknowledged that since I was renewing the previous year's subscription, the performance day of the week and number of performances should not have changed. I was further told back in April that subscription tickets would be sent at the beginning of August, but it is August 19, and nothing in the mail yet. The season starts on September 7, and it would be nice to be able to plan ahead, but I have tried unsuccessfully to reach Northlight on the phone. What should be a short quick question and answer phone call, ends up being a 20-25 minute wait without any resolution. Northlight has big plans for its future, but can it handle even its current ticket and administrative workload?"