Crate & Barrel

"I loved their basic/white China wares, it’s such a simple and timeless settings. Everything is arranged nicely with helpful staffs. It’s a bit pricey for nice basic wares. YMMV."

"I had a good in store experience getting a desk here but…their customer service doesn’t coordinate at all with the warehouse in Naperville. After scheduling an earlier pick up date, I took a half day to pick up a new desk since I work from home. At the warehouse the person working the desk refused to even look up my order or believe that i scheduled an early pickup date with customer service. After calling customer service, they couldn’t get the warehouse guy that works the PM shift to pick up the phone. TLDR: go to West Elm."

"If I could give “0 stars” I would!!!! Back in March 2022 we have ordered 2 sofas (spent $5.500), they’ve told us that it will be delivered mid August 2022. That didn’t happened. Nobody called us to give us heads up, we were without living room furniture more than 2 months, and with me being pregnant!!! Viviane, manager from Old Orchard where we have purchased this furniture was not helpful, she was so annoyed with our questions, and us calling every second day. When the day of delivery came (late October 2022.) they couldn’t bring the furniture inside because they say it was too big, so we rented a crane, and she (Viviane) told us they will pay half of the cost for crane, which NEVER HAPPENED. Plus, one month of using sofas and it was full of wrinkles and cushions are so bad!!! They’ve send someone to take a look at it, he just touched the sofa and he decided it is fine… So in the pictures you will see a sofa who is not even 1 year old, and it’a already looking bad! And to mention we are home late night, me and my husband are working full time plus from April to first week of June, we were out of USA- so overall experience - DO NOT BUY FROM CRATE AND BARREL! NEVER! P.S. they charge you $250 for “white glove” service - guys came in some king of trunk, the way they are handling furniture… OMG!! And again, they charged us $250 but WE HAD TO PY CRANE AND PEOPLE TO GET FURNITURE IN! Costumer service - 0 stars Everything- 0 stars!!!!"

"Very large 2 story store that shows off the merchandise well. It well laid out and the sales staff are all very nice and professional. I was looking for Faux plants because they have a very high rating for their quality along with dried leaf displays and found a great selection. I recently furnished an entire condo with Crate and Barrel furniture and I was very pleased with the quality of the furniture, my marble dining table, couch, the ease of ordering, the online support and excellent delivery process. Their process is very streamlined and staff are very responsive."

"I came in there with my 7 month old and had a window to do some quick shopping even though I went in there to buy chopsticks, over $300 later I had a few bags. Her suggestions were great for a 22" vase we have and i also scooped up some wine glasses and other accessories. Shelby knew taking 3 bags out with a stroller was going to be tough so she suggested to do to the back of the store to do a curbside pickup which was handy. Also I had to change a diaper so she walked me to the elevator directing me to the 2nd floor to the restroom the she took the elevator up to point me in the right direction. I have to return the placemats but other than that all good!"