City Wide Mattress

"Great mattress buying experience! Staff so nice and not pushy, very knowledgeable and prices very reasonable! Delivery and set up was smooth and had a lot of stock that was ready to go within a few days. Heard from many to go here and was even more impressed so would absolutely recommend everyone to go here for easy and least stressful mattress hunting. Love this business! Still 3 years later love this business, helped me out with a bed frame issue and troubleshooted with me to fix it so I did not have to have someone come out and look at it!"

"This store is awesome. My family and I always come here for decades for our mattress needs. Highly recommend City Wide Mattress."

"Staff was friendly and knowledgeable. Great communication and they called with updates on delivery multiple times. Prices were better or comparable to other places we shopped at. Support local, family owned business! We went with the Sealy Albany and are very happy with our purchase."

"Staff was extremely knowledgeable and walked me through several options and the differences between them. Best price in the area and my new mattress was delivered even sooner than expected. It's a small family owned store so it's great to support local businesses."

"Our family has purchased several mattresses from City Wide over the years. Our latest purchase will be the last. In December of 2022, Mike Pullman sold my husband and I a king size mattress set. We spent a considerable amount of time in the store that day testing out many different options and asking lots of questions. We fully understand that what is in store will not be exactly what you will receive due to wear and tear, but the mattress we received was night and day different from what we tested out in the store that day. The mattress was delivered 12/30/2022. Pretty much immediately we were concerned with the mattress. It was like sleeping on the sidewalk in terms of firmness. Wanting to give it time, we waited a couple weeks before calling City Wide to find out what options we had for an exchange. That is when the games officially started. On 01/11/2023 I spoke to Rick. I was told that Mike was no longer employed there. I was quite surprised to hear that as he was a long-time employee. Rick told me there was no 30-day trial period any longer due to Covid. I reiterated that the mattress I was sold was not the mattress I received. Rick basically kept trying to push me off. I let him know that a close friend of mine had a similar situation in the height of Covid and City Wide happily exchanged the mattress for them. No response. I asked to speak to the manager. I was told she (Deanna) was not available. This would be a familiar refrain on the two additional times we called City Wide. I decided to go into the store to speak to someone face to face. Rick was there but Deanna was not. I could not get a firm answer on when she would be in the store. She seems to keep a low profile. Rick told me on two occasions that he would ask Deanna to call me. She never called. In Rick's defense, he was always nice. Just unable or unwilling to help us. I purchased a mattress topper in hopes it would at least allow me to sleep on the mattress, but it is not solving the issue. I have sore hips every day from this mattress. I am a proponent of shopping locally when possible. There are MANY mattress stores in and around Joliet, as well as Costco and Sam's Club. I chose City Wide based on prior experience. Sadly, the folks that made it what it was are no longer there."