AV Performance Innovations

"We recently hired AV Performance Innovations to install televisions with Sonos sound bars in our new home. We were very pleased with the process from start to finish. Nick did an in-home consultation and helped us decide the best system to purchase. His responsiveness was great and he was easy to work with. Chris and Dan delivered the televisions and did the installation. They spent a great deal of time setting up and especially explaining to us exactly how to operate the system. They were extremely patient, thorough and professional and spent a great deal of time with us. The experience was personalized and nothing but positive. We would gladly do business with them again and would highly recommend this company! I'd also like to add that their follow up support is amazing. Thank you, Dan!"

"Had nick and his team come give me couple estimates on what I wanted done at our new house was very pleased by there knowledge and customer service they provided from the start so I gave them my business . They mounted our living room tv above fireplace which turned out great and then finished doing my man cave in garage by mounting a 65inch Samsung tv with the surround sound that is just flawless couldn’t be happier with there time efficiency, and quality of work we will use them again in future"

"We used AV Performance five years ago when we built a new home to do all of our tv installations. They were fantastic. We just upgraded our tv’s and they returned and again were great to work with. They are on time, professional, respectful of our home, explain everything, and very efficient. We are extremely pleased with their service."

"It took over a month of negotiation and attempted scheduling before they would even come out to perform the work. Not to mention they misquoted the breath of work that was to be done and never adjusted the original quote based on the final labor performed. They left without fully explaining how to use half the equipment, which, of course, broke. I was supposed to have a seamless wall without visible cords or cables and instead I have a hole in my wall, cables strewn all over the place, and a tv that doesn’t work how it’s supposed to. Furthermore, I moved the reciver and sub myself to the right as quoted In the proposal. It took days of their responding to my calls and emails before they finally quoted a ridiculous amount of money to come and fix the issues. And of course once I refused to pay for their poor craftsmanship, they’ve stopped answering emails or phone calls and refuse to come out to diagnose and fix the problem. Terrible customer service. Could’ve had my grandmother do the same quality of work. What a waste of time, energy, and money."

"I have dealt with Jesse and Kara now for three different items. They went out of their way to accommodate my new move to NC and delays with the house build. Wonderful people to work with and know their stuff too! Jeff the installer was amazing with his knowledge and installation. He was very careful not to damage anything in the new house and cleaned up perfectly. He then took the time to teach this old dog how to use the new controls and set up of the remote for me. New TV is utterly amazing with 4K and the sound from the Polk speakers defies their size. If you want to deal with a great company in the audio/video world this is the company to work with. They are great!"