Quest Diagnostics 1103 Beltline Road, Collinsville, IL 62234

"My husband went in yesterday for a PSA test. He reported confusion about the test which was clarified and ultimately got in. The nurse who took blood was rough and rude. She stuck him surprisingly hard, but my husband refused to flinch. Today, the site is swollen with a knot. Of course I can’t call for advice since no answer as they’re closed till Monday. My husband is the kindest man who never deserved this treatment. Actually, I’d like to give negative stars, but it doesn’t accept that, so here’s my review"

"They kicked me out like a junky trying to get a bad prescription filled because they keep bad records and can’t dial a phone number correctly. I had to stop her as she was pushing me out the door and say “hey what do I need to tell my doctor to send you!”"

"Today, I took my 91 year old mother to have blood drawn. Jae was excellent making her feel welcome. My mom's veins are hard to find and roll. Jae found her vein with no problem and my mom didn't even feel the needle. Mom was very happy with the experience she had today and was very thankful to Jae for her great work!"

"Making the appointment by telephone was difficult because I had to talk to a computer for quite a long time. Checking in by computer is difficult for elderly people who make up a great deal of the clientele. I was able to do it for my dad, and for another man who was having trouble, but there is no one to ask if someone is having trouble and another patient or family member is not there to help. Once we got in, the young woman who took my dad's blood was wonderful. Her name is Erica and she was patience and kindness personified. Dad was having a difficult day, and she was so good with him, and took his blood while listening to him and chatting with him about his interests. While we were being treated so well, however, my mom witnessed the other employee being impatient and unkind to another elderly patient, saying rudely to him, "Well I can't open the door any wider," when the poor man could not get past the employee's substantial girth. While Erica treated us with respect and sweet courtesy, if we need to get Dad in for blood work again, we will seek out another provider."