Quest Diagnostics

"I had an appointment Friday and again this morning. Both of them not on the screen when I get here period this is a fasting test and beam diabetic. I can't just sit around and wait period there's no 1onetoalk to her , and no one answers the phoneIve sent emails and again ni response"

"I am surprised by the negative reviews for this location. I love being able to schedule an appointment, have had no problems with the kiosks, no lengthy waits, and the staff has been friendly. Most techs struggle to get my veins, but not here. It's the only lab I go to now."

"First, no humans are available when you walk in. None, except those behind a locked door. If you have a simple question, such as “Can I drop off my sample, I know my doctor wrote an order for it, can you check?” “There is no order for you,” the rude employee says. But there was, and I showed her the order for it, but it was on My Mercy app. I know they have to have certain things done a certain way, but the woman said, “Well, can’t pull it off your phone,” and then stood by the exit. They closed at 1:00 pm. I did show up at 12:51 thinking all I had to do was drop off my sample and leave. It’s not like i was the jerk showing up at closing time asking for a steak dinner. I wasn’t asking them to stay after working hours or anything. My goodness, I am so angry at these people. Now, I have a ruined sample they refused to take. AVOID LIKE THE PLAGUE!"

"Today was a nightmare going into Quest just to turn in a 24 hour urine sample. We has difficulties with the kiosk and the lady working the desk had to help everyone with the kiosk and she blamed everyone for doing the kiosk incorrectly. She spoke to everyone very unkindly. Then when I turned in the specimen you can guess who helped us. She freaked out saying my daughter's insurance cards were incorrect in the system. I was with my daughter and personally assisted her when those cards when they were previously scanned. They were correct cards. She reprogrammed the cards into the system saying now they are correct. She was rudely upset and yelling at us. Hopefully the insurance cards are correct. I am concerned because she lost all self-control. I understand that she may have had a terrible morning and may have personal concerns in life, but this worker took her personal concerns to a whole new level and I will not return again due to her. Negative anger is unnecessary. We went there shortly after 9am on November 18th."

"I had a complication with my order and it was my first time with labs like Quest. The ladies at Quest Wentzville were extremely friendly and helpful. Amy helped my straighten out my order and showed my how to navigate the website. Bridgette was able to draw blood from my super tiny veins on a cold day. Another lady, whom I did not catch the name of, was also very patient with me and helped me with my order. Thank you."