Walgreens

"Our provider sent an eyedrop prescription to Walgreens Pharmacy at 7pm after being seen for an eye injury. Store website states the pharmacy is open until 10pm, so there should be enough time. Called at 9pm and was on hold for 20 minutes with the recording repeating that we were next in line. Finally called the main store and was told the pharmacy closed at 8pm. We tolerate their long lines both inside and in the drive through, but we're done with Walgreens after tonight. This pharmacy could use some attention."

"I called this pharmacy to check if they had my prescription in stock because most pharmacies were back-ordered. The woman in the pharmacy was extremely rude and would not tell me. She said I had to come into the pharmacy to see if my medication was in stock. Every other pharmacy I called were very helpful and answered my request... except for this Schertz pharmacy. Horrible customer service."

"The pharmacist has the personality of a wet blanket. he is rude and condescending. He lied about when our prescription was delivered to make up for the fact that it wasn't ready when it should have been."

"I went to get my prescription yesterday (9/12/2023) and after talking to the employee at the drivethru, I had to "verify" my address and the last 4 or my phone number. This is the FIRST time in the four years I've used this pharmacy to do this. I've only had to provide my date of birth as other pharmacies ask for. This excessive "verification" is unneeded."

"OK... Folks in the pharmacy; when a customer request to pick-up a prescription, you ask them for ID. The ID is provided and you carry to locate the prescription. After you retrieve the prescription you come back to the counter and ask them for the address???? It's on the ID. I'm not understanding this, but it makes a customer wonder; at least it did to me. Employees also speak to customers in a condescending tone as if we did something wrong. If you're going to display a large banner about being the best or #1 pharmacy, All of these actions should reflect such, otherwise take the banner down and get new employees and update policies."