Fort Sam Houston Veterinary Clinic

"Staff is super friendly and professional. At times the phones do get backed up but worth emailing or trying to call another time."

"Awesome staff and very professional."

"I am CPT Chelsea Rivera and I have been the OIC of this clinic for the last 3+ years. I wanted to come on here and just say that both the civilians and the rest of the military personnel that staff this clinic are some of the most caring and sweet people I have ever worked with. That being said, the negative reviews left here on Google are largely made by miserable people who found out the hard way we don't tolerate poorly behaved clients. Ever. Do NOT come to this clinic throwing a fit and being belligerent because you didn't get your way. You will be fired and not welcome back. Hard stop. We offer services at a STEEP discount from off-post vets (not that they over charge, we just under charge because it's subsidized by the government. It also means we don't pay staff very well either) and being able to receive services here is a privilege, not a right. This is a clinic also ran by military who have other responsibilities, and we just don't have the availability to be able to take every single person who requests an appointment. Our registration form has clients acknowledge this. And also acknowledges that we are primarily a wellness clinic, and do not take urgent care or emergency cases, and recommend that people establish themselves and their pets with an off-post vet for such a need. Yes, it's hard to get an appointment. Yes, it's even harder to get a procedure. We have at most 1-2 vets working and physically cannot see them all. We only have so many slots in a day. No one on this planet, never mind my staff, are paid enough to deal with people being outright rude and yelling. Kindness gets you far. Acting like a child doesn't. That's all I'm going to say in response to negative reviews. Thank you to all the wonderful, appreciative clients during my time here. You are what keep us going."

"Called in Rx for my dogs a few days prior and it was easy to get set up and registered in the system since my dogs were previously seen on another base. Came in and was quickly helped. They answered all my questions and concerns and got me all good to go"

"We finally got an appointment with the vase vet after so many attempts - I'm talking months and months. They only make appointments at a certain time of the month which is usually no more than two days, so the days the vet IS THERE fill up quickly. Sometimes, there is the choice to go to Lackland AFB, but that's too far for me. At the visit, Vet tech was awesome and had a great personality towards my dog and cat. The vet himself was OK. You can tell he's totally a cat person. Overall, I'm happy with the service, although I expected to pay a little less than I did. Glad we finally got in."