CVS Pharmacy 3065 North Josey Lane, Carrollton, TX 75007

"The recent change at CVS by hitting customers directly to voicemail is a major inconvenience. I should not have to drive in to talk to the pharmacist and then be told my prescription will not be ready for 2 to 3 hours. I truly feel the corporate office at CVS has let down their pharmacy staff you’ve put them on the front line of very upset/sick people. They are having to deal with things that they have no control over. The staff was visibly frustrated and tired looking. I was in line with four other people, and they all had issues with CVS and not being able to speak to a pharmacist."

"In past years, the service has been slow. My review is based on my recent experiences which I have noticed improvement in the speed of their service."

"The ONLY reason I'm giving 3 stars and not 1 to this CVS is because of the service I've received the previous year. However, after getting the run around on a new prescription I'm moving all of my business across the street to Walgreens. I don't enjoy nor do I understand the complexity of dealing with insurance. Problems could arise from my Dr office, this pharmacy, or the insurance company. I don't know which one the problem fell with, I just know that I had to work with all three to get the problem resolved. The tech did a good job of explaining the issue to me and even recommended I go to a Walgreens and maybe they can help me. I did, and let me tell you, the customer service at that Walgreens was EXCEPTIONAL!"

"It always takes several calls for each prescription. They tell you your prescription will be ready then go to pick it up and it is on hold for the doctor to approve, for insurance approval, for prior authorization or the same reason multiple times. Most unreliable pharmacy on this planet! All reviews are 1. How do they get to 2.3 rating? How is that possible?"

"The worst pharmacy service. The employees are some what pleasant, however be prepared for a long wait. 20 min hold times on the phone, drive thur 30 min wait. At the counter at least a 15 minute wait. To make matters worse, they send automated messages asking you to call if you have questions. Good luck, I've never had answer when I called, per their request. The Cvs up the street has better customer service. They even answer calls in a timely manner."