Truist

"A few months ago I wrote a Google review about this bank and the manager and for some reason it is not showing so if it was removed, I am here to post it again. I had fraud on my account, and I went to the manager and alerted her because I received a phone call from truist updating me of the fraud. I was also told that only a manager could set up my new account, because the transfers that need to be made needed to be done by a manager, and that the manager should contact the fraud department because my account was placed on a hold. I went to speak with a manager and she said she cannot set up the account that it needs an approval. Upon requesting the approval from her so-called fraud department(which was a lady from there district) I was told I could no longer continue my banking relationship with this bank. The fraud happen in Nigeria I am a black African-American, so therefore, I thought I was being misjudged. This Bank is supposed to protect me from fraud not accuse me of it. My information was changed to a different phone number and my email address is not even my own email anymore they took full control of my account . The reason deny me of a account is because of the activity that was happening in my account Previously mind you I only have a direct deposit of $100 go into that account a few Zelle payments For my hair and my nails, nothing to alarm them that I was contacted anything that was fraud on this account previously to the fraud that happened on my account. There was no real reason to deny me for another account. because of this incident, My credit card is behind by two months because I have a 8:30 to-6pm job. Therefore, I cannot make it into a bank and I refuse to do automatic draft from my account because I like things done my way a certain way, i manage my accounts differently hence why I only had $100 in direct deposit going there, also have a line of credit with them mind you I have been banking with them form 2017 . I felt like I was racially being Profile and there is no justice that came out of this. All I wanted was to continue my banking relationship with this bank."

"They are worth zero or negative stars.Worst customer care. They blame their own employees who left the branch instead of solving the issue. Terrible scam on attracting new customers sending mails to home addresses. Stay away from this branch & bank."

"The most despicable and most disgusting customer service i have ever received in my life. It ended with the staff calling the police on me for insisting to pull money out of my account that i was rudely told that 'i don't have'. I have multiple personal accounts as well as business accounts with Truist. Any other location i have been to has been a pleasant experience. The lady Penny who i was dealing with was awful, rude, condescending and a liar. She told me all though i had a statement for my business with me that i do not possess an account and that i would be charged to withdraw money. That doesn't even make sense. So Shes admitting that i have an account but tells me i don't? where in the same hell does that add up. This is not the first time that this branch has done this to me. I am starting to think that this might be a racial issue because of my ethnicity. rest assured, this branch will 100% hear from my attorney. I will never ever go back to this cesspool of a bank. I run several businesses and could not even imagine to treat a customer the way they treated me. Even the police when they were called sided with me and instructed the teller to release my funds. They need to fire this lady and replace her with someone that has etiquette and a sense of humanity"

"Kristie Schuetz and BB&T are amazing! If you're looking for a persona/commercial banker that actually cares about you as a person and sees more than just the dollars your business can bring, look no further than Kristie at BB&T. BB&T is a huge bank but somehow manages to maintain that small bank feeling. Not only do they know my name when I walk in, but while I'm there, it's common to witness the staff welcome several other patrons by their first name. This is the only big bank I've ever seen with this customer experience. Kristie will work hard to make sure your business runs smoothly from the banking side so that as a business owner you have fewer problems to worry about. And it doesn't matter if you're a business owner or just a "regular" person; Kristie and her staff greet, treat, and love every person the same. Keep up the great work. You truly make BB&T seem like the (B)est (Bank) in (T)exas (BB&T).!!"

"Kristie Schuetz is absolutely wonderful. She made getting a car loan from BB&T as easy as it could have possibly have been. It’s great knowing I have a professional on my side to help navigate through personal and business financing!"