A+ Federal Credit Union

"Was informed my new card would be expedited to me, to then be informed they never processed the payment or the card. Info was "lost in the system" since my email was sent on a Friday! Now I'm waiting over a week to get a new debit card. Completely unacceptable. Called the 800 number but I have to leave a review somewhere. From now on I will never trust A+ as they left me stranded when I needed them the most"

"Went to this Branch 2MAY2023 at 3:45pm with my Girlfriend and was told to wait outside because name wasn't on the account and let her in the office to get questioned even though she doesn't understand or know English."

"Went to branch around 3:30 pm to open a new bussines account, its a walk in but bank was complete quite i am the only one as a costumer in there there was two people of staff in the bank, but got tolded they are unable to open my account today as on monday they can help me on wednesday. Its amazing. Anyway thx for there help"

"I booked an appointment online for notary services. I presented my passport as a document for identification, the notary stated that she didn't feel comfortable verifying that a U.S. passport as a document of identification. I asked her if a Texas driver's license- she stated again that she didn't feel comfortable verifying that either. This was an overall terrible experience, I can't in good conscience recommend this branch for any specialized services."

"Checked an account balance and found that they charged overdraft charges when I had a positive balance which then caused an overdraft balance even with an incoming direct deposit on the same day. Representative tried to tell me its how the charges were processed. However, that’s not what I see when I logged in and the representative couldn’t explain it any better. This isn’t the first time this has happened yet this time they didn’t reverse the overdraft fees that they created. I won’t be here much longer. I’ve never had this problem at my previous institution and I’ll probably go back to them. Update to their response below: Apparently, they’ll bring up something from the past as if it has an bearing on the present issue. It doesn’t. It doesn’t help shed any better light on the institution."