Ulta Beauty

"There is this girl that works there that has beautiful curls, I walked in having issues with my curls, and she gave me the best advice I have ever gotten. I wish I would’ve gotten her name because she is phenomenal!"

"Went into Ulta yesterday because i wanted a new plumping lip gloss and as i was browsing a worker from afar had asked me “what do you need, do you need something” it came off persistent and hostile. mind you i wasn’t looking at her nor her direction. she seemed to be in her 50’s i didn’t get her name however she should know better than to not approach people in that manner, it’s quite rude considering i was going on about my business.. when i told her i was looking for a plumping lip gloss all she said said was to “look over there, there are plenty of plumping glosses” as i was in the higher end cosmetics.. she was implying the “affordable” section by the way.. which felt super off. very unethical. needs improvement."

"first off, I have really bad skin and wanted to expand my skin care. I picked up 2 things from the ordinary and the girl at the counter told me to get stuff from good molecules because she saw the state of my skin. good molecules has cleared up my skin and I will thank the worker with my life because I have had acne for 11 years and nothing has worked as well as these products."

"Went to find a new foundation and asked for some assistance. After waiting a few minutes the lady told me how to find my shade and when I went to purchase product it was out of stock. I told the lady and she said to have it mailed in a few days to my home well I didn’t want it in a few days and I went to ask her about what would be a great alternative brand for foundation she was too busy talking to another employee about their colors and weekend. There really is zero effort in customer assistance or trying to help. Luckily Sephora is in kohls’ they had my exact foundation I matched at ulta, and of course rare beauty. Ulta definitely missed out of my sale, and in fact will just stick to Sephora they were completely stocked and the lady there was so helpful and friendly"

"Most of the employees are great, but I asked one employee working in cosmetics near the NYX section if there was an eyeliner sharpener so I could sharpen the testers. As she took one eyeliner from my hand and began walking away, I said several more need sharpening. This employee acted as if she didn’t hear me when she returned, handed me the eyeliner, and walked away again. I walked up to her and asked if there was a sharpener I could use on the other broken off pencils. She looked at me, said just a moment, walked away, and I waited….and waited. I finally heard her voice and as she walked back to where she initially stood, she quickly glanced at me and turned her body away from me. It wasn’t like I was asking her to sharpen them for me. she is either lazy, not customer service oriented, or doesn’t care to sell product, or all of the above."