United States Postal Service

"I just called this location and spoke with the post master. He was rude and unprofessional! I explained that as of today I've had 12 Christmas cards returned marked "insufficient address unable to deliver". I checked all the addresses on the cards and they were correct, including the zip code. These cards were to family members who have lived at the address for over 10 years and they all had the correct postage. In addition, the stamps had not been stamped! Mr. Walker suggested that I CALL each post office to find out why they weren't delivered and/or call the recipients to ask why they didn't receive the cards!!! Really? When I questioned his suggestion he told me he was trying to give me a solution but I was just arguing with him! He then suggested I file a complaint. I asked him for his supervisor's name and he said, "Debra Brown". I asked for her phone number and he said she didn't have one. Several months ago I was at this post office and this same person was talking to a customer at the front counter. The person was having a problem with receiving his mail. This post master was so rude and raised his voice so everyone could hear him. This man should not be in this type of position with his bad and unprofessional attitude. He is not a people person. I will file a complaint through the proper channels. Everyone has a boss!"

"Staff on location is great! Only issues I have is with the delivery of letters and packages at my house. Letters addressed to me have a 70 percent chance of making it to me on time. Packages are way more consistent and almost always make it to me within a reasonable amount of time . Just that issue of the letters either taking an unreasonable amount of time for a letter to be delivered or the letters not get delivered at all"

"I occasionally visit this post office to pick up Amazon items that couldn't be delivered to my home. Postmaster Vincent Garcia always provides friendly service. He genuinely apologizes for items that were returned because I arrived late, as if it were his own responsibility. I am always thankful for his kind service."

"Mail delivery in Brookshire is getting worse and worse, especially in Crystal Lakes Community, they put your packages in the wrong mail boxes, the keys don't open the big boxes and if you try to make a complaint they don't even care to help you. The workers are very incompetent."

"Truly Ridiculous. This is by far the most incompetent PO I’ve ever dealt with. It’s ALWAYS something with this place! From lost packages, mail put in the wrong boxes constantly, poor customer service, Rude clerks! Obviously they don’t take pride in their job.. Upper Management where are you?? And what are you doing to correct this mess? You really need to pull every single one of them out of there! and re-train them (including the Post Master). I have NEVER had a bad enough experience with any Post Office that would lead me to write a Negative review… Until Now."