TDECU Woodlands Research Forest

"This location is great and very attentive. The customer service was top tier and extremely considerate. Five stars!"

"Excellent customer service! George Hernandez helped me and made sure all my questions were answered. The branch manager even took the time to introduce himself. Definitely deserve a 5 star review."

"Zero stars!!! This is the worst branch ever! I stopped by to get customer service and no one cared for me as a client, even when the place was empty with no other customer in sight. I thought that I was invisible. I was not greeted or asked how could I be helped. That's completely unacceptable! If you're not willing to serve, you are in the wrong business as a bank."

"Bank Manager here was VERY RUDE to me yesterday and pointed at the door and said have a great day. I had gone before to cash a cashiers check made by one of their members, only to be told the first time that that amount was over the limit for non account holders. No problem I went to my own bank. Yesterday how ever I tried to cash a personal check made by a member there. This check was less than the limit I was told about last time. Mrs Bank manager explained to me that xx amount was too much and they wouldnt cash it, with such an attitude and frustration in her voice because I still questioned why XX amount changed since the last time I had visited this branch. She said I dont know who attended to you last time and idk what they told you. But Im telling you right now I cant cash that for you here take it to your own bank. All while waving her hands near my face and yelling at me. I think there was a far more better way to explain to me that the check I had was too much. I found it very RUDE the way she spoke to me and highly inappropriate for a bank manager to speak to anyone the way she spoke to me. Other people within the branch saw how she spoke to me as well. I wouldnt be looking to do business with a bank where the manager is mean to people for no reason, since I DID understand what she said, but she got very upset that I questioned her. If a manager talks to their members like they’re stupid and finds it acceptable, Im very disappointed that a manager would speak to anyone in that way. Especially after I tried to politely ask if I could cash this check there. I really hope I never get a check from anyone that banks with them. Never want to deal with this bank again. I understand that managers have to stand their ground and defend the bank but the way she handled speaking to me was DISRESPECTFUL. There was no need to point at the door as a way of telling me to leave. Im really posting a google review so people can be warned . Glad I didnt have to pass the door and get to a teller to be yelled at for not understanding why the amount had changed, if it had ever really changed at all. Smh do better TDECU of Shenandoah."

"Open a new account and set up direct deposit. My first check was a live check and I mobile deposit. Of course it was returned because I didn't write for deposit only on it, what else would I be doing with it except depositing it. So I deposit it again to find out 11 days later it's still not available. I called to have it verified and the Supervisor said no the account was too new. I'm a driver and I'm all over Texas and needing these funds, by this time the following week my direct deposit has went through but not my mobile deposit. As soon as I get in town I'm closing this account and spread the word. Should have went to Chase Bank as planned."