Prosperity Bank

"So I opened a second account at this branch. The idea was to have one account backed by the main account.... One month 450 dollars overdraft fees... Off of like 125 dollars purchased... The main account was supposed to be linked to has way more than enough to cover it.... Never had one charge Or issue the whole time had an account.. 1 month with an account here at this branch cost me ton of money... Will be taking my business elsewhere.."

"Rates are too high. No reason to offer someone with a 800 credit score the same rates as someone with a 680 credit score. I'm which case there is no reason to care about the credit system . I worked too hard to get a good credit score to receive the same credit score as someone with a fair credit score. Thanks, but no thanks. "Fair credit lending"??? How is this fair? That's UNFAIR."

"I loved this bank when it was Legacy. I had zero issues when Cassie was here. Since Prosperity has taken over unfortunately it’s been nothing but issues. The latest of which was very suspicious fraud on one account, resulting in us closing that single account, leaving another open. It was a process since charges were still pending, so we went in one day to initiate the process and handed over both cards at that time for them to be destroyed (was done in our presence). When my husband went in to finalize everything another day the bank manager, Shelli, “mistakenly” for no good reason also turned off my card to my separate (still very much open) account without saying a word to anyone about it (and left my husband’s card on to the same account, makes complete sense). She doubled down on her mistake by lying to the CSR I was on the phone with and telling him she would turn the card back on for me. Only on my second call that day was I informed of the option to pick up an emergency ATM card to hold me over until my new card arrives and I can spend a day setting up all my auto drafts again because of Shelli’s mistake that she didn’t even want to get on the phone and apologize to me for until I called back. Customer service is nonexistent at this branch under Shelli’s management."

"This people is amazing. I have never have a problem and I am super satisfied. But this review is for Shelli Browfield. She is the most amazing person. She save my life today and did it all with a beautiful smile. Thank you Shelli for your amazing customer service."

"CASH deposits using ATM after 6 pm causes your funds to be on hold for up to 2 business days?? Plus the ATM doesn't display any information regarding a hold on your funds. I found that bank policy plain stupid. They don't service their own ATM's?? Further more, it took me 4 calls to customer service, and branch to figure out the true holding time. Legacy Texas must own this to be competitive."