SGK Global Shipping Services

"doing business with these people is at your own risk. This business is fraudulent in nature. I sent a package since October but I am yet to receive it. I told them I was reporting to the Better Business Bureau and Tunde said" that's fine go ahead" and I did. I will also report them to other agencies as this is fraudulent. Yes DEAL WITH UCHE AT YOUR OWN RISK"

"THESE PEOPLE ARE FRAUD. i AM REPORTING THEM TO THE GOVERNMENT RIGHT NOW. DO BUSINESS WITH THEM AT YOUIR OWN PERIL. IF HALF STAR WAS A PRIZE THATS WHAT THEY DESERVE Customer Service Department TO UCHE AND TUNDE SGK SHIPPING 4910 Wright Rd Suite 160, Stafford, TX 77477 Re: Formal Complaint and Notice of Action Dear Sir/Madam, I am writing to formally complain about the consistently poor service I have received from . Despite multiple attempts from my side to address these issues amicably with your customer support team, there has been no satisfactory resolution. My cargo (SEA233718) which was dropped on OCTOBER 23.2023 has yet to arrive lagos or depart.I have raised a complaint to tunde seferally who assured me the package was in lagos on reaching out to lagos office, it was a different matter. NOW TUNDE TOLD MY FA,MILYT THAT THE PACKAGE NEVER LEFT. as i am typing i will be sending this email as well to whatever authorites needs to handle the case . This letter serves to express my utmost dissatisfaction and to inform you of my intention to take further actions if prompt and adequate measures are not taken. On several days, I encountered severe issues. Instead of tellking me that your company is incompetent to deliver my package after payment, you refused. you keep giving me the run-around but i refuse to be intimidated any longer This level of service is unacceptable and has caused me significant inconvenience. I have tried to resolve this through your standard complaint channels but have been met with unresponsiveness, generic replies, lack of resolution especially from all managers. Such service is not only below the expectations set by your company but is also in contradiction to the consumer protection laws which warrant fair and competent services to customers. Consequently, I am considering to report these issues to the Better Business Bureau and, if necessary, take legal action to ensure that other customers do not undergo similar experiences. I genuinely hope that it will not come to this, and that SGK SHIPPING will instead take immediate steps to resolve the problem and prevent any future recurrence. I am requesting a formal investigation into these matters. Moreover, I expect a written apology and an explanation of how SGK SHIPPING intends to make amends, which may include compensation for any damages incurred due to negligence on your part. Please be advised that if this matter is not satisfactorily resolved within 14 days from the date of this letter, I will not hesitate to file a complaint with the Better Business Bureau and consider my legal options to ensure such negligent business practices are made accountable. trust me i have drafted the letter It is my hope that this situation can be rectified in a manner that upholds your company's integrity and assures that customers receive the quality service they deserve. I expect your prompt attention to this matter. I am keen to see how SGK handles customer complaints and takes steps to improve the service quality. Please contact me via the phone number or email address provided above to discuss this matter further. I await a timely response. Sincerely, ADEBAMIKE"

"Used Sgk for 2yrs now with no issues till recently they decided to play funny games by stealing/misplacing part of my goods worth almost $2000 after almost 5months of delay and constantly refused to take responsibility for the loss. Rather than addressing it they kept on ignoring my calls later they claimed to be investigating and never responded till date. One thing is for sure if you can use a shipping service that is tested and trusted pls no matter the price cos affordability can also come at a price. I thought I had the best relationship with them even after people warned of their experiences I stood by them till I was a victim and saw how I was badly treated. I’m still in shock how people can twist and lie just to have an upper hand quite sad. Gave 3 star still because while the relationship lasted it was a beautiful experience so they deserve some credit but the customer service and handling is quite poor. (Note: Delays weren’t totally their fault but was due to lack proper Kyc and custom related but was poorly handled by them)"

"Have been using them for the past two years now and they are reliable, consistent and friendly company, most especially Marry she will attend to you until your issues has been resolved, keep doing the great job."

"Import exports business is complex, ambiguous, and with a lot of uncertainties especially in these days of supply chain crisis. The SGK team does great work in providing as much visibility to the end to end process. The owner, Uche is hands-on and will step in to assist whenever needed. Mary Ann is also very professional and customer-centric."