The RoomPlace

"Don’t order anything without asking how long furniture has been in back order. Apparently they know they have problems with their suppliers and they don’t disclose it to make the sale. We order furniture Black Friday. Delivery date was going to be in January which was ok we were in Mexico all December then I’m in Mexico and I start getting delayed messages. My delivery date was changed like 3x in January and Ofer times in February with delays pushing over until end march & then at the end of on our pieces was discontinued and our order was not fulfilled. My partner and I at that point decided to reselect. & I found this out because I called myself. So we been waiting forever with multiple delays. Not once did my sales rep offer anything from the roomplace for all the inconveniences. & when I asked my sales rep Linda to contact a manager & see if we can get some store credit or something she stopped replying. But she was very responsive when.i was emailing about reselecting and adding side tables. We are now getting the rest of our furniture & decor at Ashley’s due to no response & the lack for the roomplace and sales person to take care of your clients. Update: Then get a reply here below & I email for no response either. It’s all for show"

"Unfortunately I have to come back to edit this review. The purchase process was good but the delivery was postponed not once but now twice. We purchased from this store several items and now we will no longer go back. The follow up is horrible, the customer service after the purchase was unacceptable. No accommodation to help resolve this issue. No one was upfront with us when we would receive our furniture. We had to call to ask to be told it would be delayed for a third time. We now have to start the process over. It’s unfortunate and very disappointing that we have to do so because we should have been told from the very start about such a long wait time. Being a return customer over the many years you would think the loyalty would be recognized but in this case it was not and that’s why I had to make such a review. It’s not fair as a customer paying full price for a product and to receive such service and treated as if we do not matter."

"It is impossible to get a hold of someone at this location. Once you make a purchase, they no longer care about helping you out regarding your purchase. My dad came in on 12/31/23 to purchase a sofa. He was told that he could pick up the sofa from the Romeoville warehouse on 02/01/24. My dad asked if he was able to buy the floor model and he was told no because it was the only model for that sofa. On 01/08/24, my dad received a call from our salesperson (Baher Abdelnour), and was told that it was his “lucky day” and could pick up the floor model whenever he was available. He made this change without asking and our order for the new sofa was cancelled. If we paid for the new sofa, why would they think it’s acceptable to cancel the order and just give us the used floor model. I have been trying to get a hold of someone at this location, any number you call takes you to their customer service and you have to get transferred to the specific location you need to get a hold of. I have been trying for several days and all I get are excuses for why someone can’t pick up, but of course, they are always available when you want to make a purchase."

"Good furniture at great price! Worked with Jessica - office manager and Tanya the sales associate they both were very helpful and polite. Very patient as well answered all our questions and gave the us the best discount they could!"

"I am a return customer to the Lombard location. I’ve had a helpful sales people in the past, found good quality furniture, and for a reasonable price. I stopped in yesterday to have a look around as it’s been a while since I’ve been and I was interested to see what new items might have been placed in the clearance section. Tanya was a wonderful sales person, was very helpful in answering any questions, making it a convenient process for me, offering her card, and any follow up I needed. I returned the next day to look at a couple pieces I had seen. I was a greeted politely upon entry by a salesman, which is pretty typical but also nice to see a welcoming smile. I wanted to go look at the pieces I was possibly interested in again, and was not ready for any sales person. Once ready, I was able to locate Tanya whom I worked with the day before. I was appalled at how her manager called her over in front of me, basically told her that the salesman that greeted me at the door should be the one to help me. While, I’m all for fairness and making sure that everyone has a fair chance a commission, he was not the one I worked with the day before and I specifically sought out Tanya. I overheard the manager tell Tanya to give the other salesman half her commission. I’m sorry, but all he did was say hi to me at the door. This was not very professional for a store manager to handle a situation like this in this way, especially in earshot of a customer. Tanya was very helpful and polite, and still managed to finish the sale with me in a professional manner, making sure that I was pleased with my experience, as well as had all my questions answered. She took me to the register where Jessica greeted me with a smile, and was very pleasurable, polite, and professional. I would’ve given a rating of five stars, however, the way the manager treated his employees was distasteful."